FIX: Error message when you print a report in SQL Server 2000 Reporting Services: "An error occurred during printing (0x80004005)"

This article describes the following about this hotfix release:

• The issues that are fixed by the hotfix package
• The prerequisites for installing the hotfix package
• Whether you must restart the computer after you install the hotfix package
• Whether the hotfix package is replaced by any other hotfix package
• Whether you must make any registry changes
• The files that are contained in the hotfix package

When you print a report that is generated by Microsoft SQL Server 2000 Reporting Services, you receive the following error message:This problem may occur if the following conditions are true:

• On a client computer, you print the report in Report Manager.
• On the client computer, the Standards and formats setting is set to English (United States).
• You customize the Standards and formats setting to use a character other than a period for the decimal symbol.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

• SQL Server 2000 Reporting Services Service Pack 2
  
  For more information about how to obtain SQL Server 2000 Reporting Services Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:
  842440  (http://support.microsoft.com/kb/842440/ ) How to obtain the latest service pack for SQL Server 2000 Reporting Services

Restart information

You do not have to restart the computer after you apply this hotfix.

Registry information

You do not have to change the registry after you apply this hotfix.

Hotfix file information

This hotfix contains only the files that are required to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

SQL Server 2000 Reporting Services, 32-bit version

Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

You may receive the error message that is mentioned in the "Symptoms" section whenever the report server replies with an error. This problem is not the only reason that you may receive this error message. We recommend that you turn on client print logging and that you determine the cause of the problem by examining the log file. Additionally, you can examine the report server log files to isolate the problem.

To turn on client print logging, create the following registry subkey:Under this registry subkey, create the LogRSClientPrintInfo DWORD-type registry entry. Then, set the DWORD value to 1.

For more information about the naming schema for SQL Server updates, click the following article number to view the article in the Microsoft Knowledge Base: For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: