Article ID: 907333 - View products that this article applies to.
You can retrieve an Xbox LIVE gamertag that was removed from your Xbox 360 console by downloading that gamertag information from the Xbox LIVE servers. You can also use this procedure to move your Zune account to an Xbox 360, or to use your gamertag from someone else's console.
When you recover an Xbox LIVE gamertag, all achievements and gamerscores that you received while connected to Xbox LIVE will be recovered. However, you will lose your offline achievements and gamerscores.
(http://support.microsoft.com/kb/906942/ )How to copy, move, or delete content from an Xbox 360 storage device
To recover your gamertag
Your Microsoft accountNote Because a Microsoft account (formerly Windows Live ID) is associated with each gamertag, you must provide your Microsoft account user name and password to be sure that the correct profile is downloaded. When you try to sign in to Xbox LIVE with a Microsoft account that has expired or was deleted, you will see the following error message:
You will not be able to sign in to your Xbox LIVE account until you successfully update your Microsoft account.
Your Microsoft account is not valid. You need to associate a different Microsoft account with this account. For more info visit http://www.xbox.com/fixid.
IMPORTANT If you receive this message, do not delete your profile or try to recover the gamertag until you have updated your Microsoft account. Deleting your profile or trying to download the gamertag can irreversibly damage your gamertag and make it unusable. For information on this error message, read the following article:
(http://support.microsoft.com/kb/972159/ )Error message when you try to sign in to Xbox LIVE: "Your Microsoft account is not valid"
Require PasswordWhen you download profile, you can choose to save your Microsoft account password for sign in. For more information, see the following article:
(http://support.microsoft.com/kb/2633589/ )How to password-protect your Xbox LIVE profile.
Xbox SupportGo to the Contact Us
(http://support.xbox.com/contact-us)page for information about how to contact Xbox Support.