The computer may stop responding after you install hotfix 839406, security update 896422, or Update Rollup 1 for Windows 2000 SP4 on a Windows 2000-based computer

After you install hotfix 839406, security update 896422, or Update Rollup 1 for Windows 2000 Service Pack 4 (SP4) on a Microsoft Windows 2000-based file server, the computer may stop responding when you copy many large files to the computer. For more information about hotfix 839406, click the following article number to view the article in the Microsoft Knowledge Base: For more information about security update 896422, click the following article number to view the article in the Microsoft Knowledge Base: Note Security update 896422 was issued in security bulletin MS05-027. For more information about Update Rollup 1 for Windows 2000 SP4, click the following article number to view the article in the Microsoft Knowledge Base:

This problem occurs because of the performance enhancement that was introduced in hotfix 839406. This performance enhancement improves the throughput for large writes to a Windows 2000 file server. This performance enhancement bypasses the throttling mechanism that is built into the cache manager.

If the disk subsystem is slower than the network interface, the cache manager buffers the difference in throughput. When large writes are sustained and when the disk subsystem is much slower than the network interface, the cache can become consumed with pending writes to the disk. Other crucial writes may be deferred until the cache manager can copy enough of the cached data from the large files to disk. Because large writes are no longer throttled because of the performance enhancement in hotfix 839406, other crucial writes may be deferred until the large writes stop and the disk subsystem can catch up. When these crucial writes are deferred, the computer stops responding.

Note As soon as the large writes are completed and the disk subsystem catches up, the computer will return to ordinary operation.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix replaces hotfix 839406 and security update 896422.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Installation instructions

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

After you apply this hotfix, follow these steps:

1. Click Start, click Run, type regedit, and then click OK.
2. Locate to the following subkey:
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lanmanserver\parameters\
   .
3. Right-click the right pane, point to New, and then click DWORD Value.
4. Type DisableLargeMdlW, and then press ENTER.
5. Double-click DisableLargeMdlW, type 1 in the Value data box, and then click OK.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information, click the following article number to view the article in the Microsoft Knowledge Base: