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Two of the lights on the Ring of Light on the front of your Xbox 360 console flash red

Article ID:907533
Last Review:July 23, 2008
Revision:4.0
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INTRODUCTION

This article describes a problem where two of the lights on the front of your Xbox 360 console flash red. We've provided things that you can try to resolve the problem.

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SYMPTOMS

The two left quadrants of the Ring of Light flash red on the front of your Xbox 360 console.

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CAUSE

This problem may occur when the Xbox console is too hot or is overheating. The flashing lights mean that the internal temperature of your Xbox 360 console has exceeded acceptable temperature limits.

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THINGS TO TRY

1.Let your Xbox 360 console cool. You may have to wait several hours for your Xbox 360 console to cool enough. Don't turn on your Xbox 360 console when the console is hot.
2.Verify that your Xbox 360 console has enough ventilation and that the fans are operating. For more information about ventilation, see the "More Information" section.
3.If the two lights continue to flash red after you try steps 1 and 2, contact Xbox Customer Support. For more information about how to contact Xbox Customer Support, please visit the Xbox Support (http://www.xbox.com/support/) Web site.

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MORE INFORMATION

To try to prevent this problem, use the following precautions:
Don't block any ventilation openings on your Xbox 360 console.
Don't put your Xbox 360 console on a bed, on a sofa, on a carpet floor, or on any other soft surface that may block ventilation openings.
Don't put your Xbox 360 console in a confined space, such as a bookcase, a rack, or a stereo cabinet, unless the space is well ventilated.
Don't put your Xbox 360 console near any heat source, such as a radiator, a heat register, a stove, or an amplifier.

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Additional support

If the steps in the previous section did not resolve your problem, your console may have to be repaired. For more information about how to start the repair process online, please visit http://www.xbox.com/support (http://www.xbox.com/support), and then click Repair your console in the upper-right part of the Web page.
Note Online console repair service is currently not available in all countries and regions.
If you want to instead contact Xbox Customer Support directly, please visit http://www.xbox.com/support/contact (http://www.xbox.com/support/contact) for information about how to do this.

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APPLIES TO
Microsoft XBox 360 Video Game System
Microsoft Xbox

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Keywords: 
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