Two lights flash red on your Xbox 360 console

Two lights around the power button flash red on your Xbox 360 console.

Two lights flash when the Xbox 360 console is overheating.

Step 1: Move your console

1. Turn off your Xbox 360 console.
2. Move your console to an open, well-ventilated area away, from all other electronic devices.
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Tips for positioning your Xbox 360 console:

• Don't put your console inside an enclosed space. Put your console in an open area with lots of ventilation, such as a table or shelf.
• Don't stack other devices on top of or below your console.
• Make sure your console and its power supply are on a hard surface. Don't put your console on something soft like a bed, sofa, or rug.
• Keep your console away from heat sources such as ventilation openings on televisions and electronic devices. Also keep your console away from heating vents and direct sunlight.

Step 2: Let the console cool down

1. Turn off your Xbox 360 console.
2. Wait a few hours for the console to cool down.
3. Turn on the console and see if you have two flashing lights.

Step 3: Request a repair

If the above steps did not resolve the problem, your Xbox 360 console needs to be repaired at our service center. To start the online repair process, click one of the following links:

• I am a U.S. customer:
  http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?step=repair (http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?step=repair)
• I am a customer outside the U.S.:
  http://www.xbox.com/support (http://www.xbox.com/support)