Three lights flash red on the front of your Xbox 360 console

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SYMPTOMS

Three lights on the Ring of Light flash red on the front of your Xbox 360 console.

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Figure 1: Three flashing lights on the Ring of Light

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CAUSE

The three flashing red lights may indicate that there is a hardware problem with your Xbox 360 console or power supply.

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MORE INFORMATION

Step 1: Turn on the console, and check the light on your power supply

The power supply light is located on the black box that is in the middle of your power cord.

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Figure 2: The Xbox 360 Power Supply light

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Step 2: If power supply light is green, try this solution

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Figure 3: Three flashing lights on the Ring of Light with a green power supply light

Solution: Submit a console repair request

Your console is in need of a repair. There are no additional troubleshooting steps. To begin the online repair process, click one of the following links:

I am a U.S. customer (http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?step=repair)
I am a customer outside the U.S (http://www.xbox.com/support/)

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Step 3: If the power supply light is red, is orange when the console is powered on, or is not lit, try these solutions

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Figure 4: Three flashing lights on the Ring of Light with a red, orange, or unlit power supply light

Solution 1: Unplug your console, plug it into a different outlet in a different room, and then turn it on

This will help determine whether the problem is with your power supply, your power outlet, or your console.

Solution 2: Request a replacement power supply

If the power supply light is still red, orange, or not lit, the problem is with your power supply. Contact Xbox Support to obtain a replacement power supply.

Contact Xbox Support (http://www.xbox.com/support/contact)

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APPLIES TO

Microsoft XBox 360 Video Game System
Microsoft Xbox 360 Hard Drive (20 GB)
Microsoft Xbox

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