This article describes a problem where a light on the front of your Xbox 360 console may flash red, but you don't see an error message. We've provided things that you can try to resolve the problem.
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You see the lower-right quadrant of the Ring of Light on the front of the Xbox 360 console flash red. When this happens, you don't receive an error message.
If one red light flashes and you receive an error message, there may be a different problem.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
907536 (http://support.microsoft.com/kb/907536/)
One of the lights on the Ring of Light on the front of your Xbox 360 console flashes red, and you receive the error message "System Error" in multiple languages
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This problem may be caused by a hardware failure in your Xbox 360 console.
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Try the following to resolve the problem:
| 1. | Turn off your Xbox 360 console, disconnect and reconnect all cables, and then turn your Xbox 360 console back on. If this step doesn't resolve the problem, try step 2. |
| 2. | Turn off the console, and then disconnect any connected accessories, such as controllers, Xbox 360 memory units, and the Xbox 360 hard disk. With these accessories removed, restart the console to see whether the problem persists and to pinpoint whether it is the console or an accessory. If this step doesn't resolve the problem, try step 3. |
| 3. | If you continue to experience the problem, contact Xbox Customer Service. If the Xbox Customer Service agent cannot help you resolve the problem, you may have to return your Xbox 360 console to Microsoft for repair. For more information about how to contact Xbox Customer Support or to request repair of your Xbox 360 console, please visit the Xbox Support (http://www.xbox.com/support/) Web site. |
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Additional support
If the steps in the previous section did not resolve your problem, your console may have to be repaired. For more information about how to start the repair process online, please visit
http://www.xbox.com/support (http://www.xbox.com/support), and then click
Repair your console in the
upper-right part of the Web page.
Note
Online console repair service is currently not available in all
countries and regions.
If you want to instead contact Xbox Customer Support directly,
please visit
http://www.xbox.com/support/contact (http://www.xbox.com/support/contact) for information about how to do
this.
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Help and Support
