Help and Support
 

powered byLive Search

Xbox 360: One red light flashes on the Ring of Light and you receive an error message

View products that this article applies to.
Article ID:907536
Last Review:May 29, 2008
Revision:4.0

SYMPTOMS

You see the lower-right quadrant of the Ring of Light flash red on the front of the Xbox 360 console. You receive the following Error Message in multiple languages:
System Error. Contact Xbox Customer Support.
This message may also begin with an error code in the format "Exx," where xx is a two-digit number. Use this article to troubleshoot all error codes, unless you receive one of the following specific error message. In that case, use the appropriate article:
927746 (http://support.microsoft.com/kb/927746/) Xbox 360: One red light flashes on the Ring of Light, and you receive error E66
917874 (http://support.microsoft.com/kb/917874/) Xbox 360: One red light flashes on the Ring of Light, and you receive error E67, E68, or E69
927747 (http://support.microsoft.com/kb/927747/) Xbox 360: One red light flashes on the Ring of Light, and you receive error E71
941377 (http://support.microsoft.com/kb/941377/) Xbox 360: One red light flashes on the Ring of Light and you receive the "E74" error message
If one red light flashes and you do not receive an error message on the screen, this may indicate a different problem. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
907535 (http://support.microsoft.com/kb/907535/) Xbox 360: One red light flashes on the Ring of Light

Back to the top

CAUSE

This behavior occurs when the Xbox 360 console experiences a hardware failure.

Back to the top

THINGS TO TRY

1.Turn off the console, disconnect and reconnect all cables, then turn the console back again.
2.If an Xbox Hard Disk Drive is attached to the console, turn off the console, and then remove the Hard Disk. Turn on the console and test for the error. If the error does not reoccur, turn off the console and reattach the Hard Disk. Alternate testing with the hard drive connected and removed to see if the error occurs only while the hard drive is attached. For more information if the on-screen alpha-numeric error is E67, click the following article number to view the article in the Microsoft Knowledge Base:
917874 (http://support.microsoft.com/kb/917874/) Xbox 360: One red light flashes on the Ring of Light, and you receive error E67
3.If an Xbox Memory Unit (MU) is plugged in to the console, turn off the console, and then remove the Memory Unit. Turn on the console again and test for the error. If the error does not reoccur, turn off the console and reinsert the MU. Alternate testing with the MU inserted and removed to see if the error occurs only while the MU is inserted.
4.If you continue to experience this behavior, contact Xbox Customer Service.
Note If the agent cannot help you resolve this issue, you must return the console to Microsoft for repair.

Back to the top

APPLIES TO
•Microsoft XBox 360 Video Game System
•Microsoft Xbox

Back to the top

Keywords: 
kbxboxext kbxbox360pacrimportal kbxbox360europeportal kbxbox360americasportal kbtshoot kbpubtypekc kbinfo KB907536

Back to the top

Article Translations

 

Other Support Options

  • Need More Help?
    Contact a Support professional by Email, Online or Phone.
  • Customer Service
    For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.
  • Newsgroups
    Pose a question to other users. Discussion groups and Forums about specific Microsoft products, technologies, and services.