One of the lights on the Ring of Light on the front of your Xbox 360 console flashes red and you receive the error message: "System Error. Contact Xbox Customer Support" in multiple languages

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SYMPTOMS

The lower-right quadrant of the Ring of Light flashes red on the front of your Xbox 360 console. You also receive the following error message in multiple languages on your television screen or monitor:

System Error. Contact Xbox Customer Support.

This message begins with an error code in the format "Exx," where xx is a two-digit number.

The following indicator will flash on and off repeated on the front panel of your Xbox 360 console:

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If one red light is flashing and you receive a different error message or error code than those that were described previously or you don’t receive an error message or code, your console may be experiencing a different issue. In this case, see "References/links."

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CAUSE

This problem occurs when your Xbox 360 console experiences a hardware failure.

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THINGS TO TRY

Turn off your console, disconnect and reconnect all cables, and then turn on your console.
If an Xbox Hard Drive is attached to your console, turn off your console, and then remove the Xbox Hard Drive. Turn on your console, and test for the error. If the error does not reoccur, turn off your console and reattach the Xbox Hard Drive. Run alternate additional tests by having the Xbox Hard Drive connected and disconnected to see whether the error occurs only when the Xbox Hard Drive is connected. For more information if the on-screen alphanumeric error is E67, click the following article number to view the article in the Microsoft Knowledge Base:
917874 (http://support.microsoft.com/kb/917874/ ) One of the lights on the Ring of Light on the front of your Xbox 360 console flashes red and you receive one of the following error codes and message: "E67, or E68, or E69. System Error. Contact Xbox Customer Support"
If an Xbox Memory Unit (MU) is plugged in to your console, turn off your console, and then remove the Memory Unit. Turn on your console again, and test for the error. If the error does not reoccur, turn off your console and reinsert the MU. Run alternate tests by having the MU connected and disconnected to see whether the error occurs only when the MU is connected.
If this problem continues to occur, contact Xbox Customer Service.
Note If the agent cannot help you resolve this problem, you must return your console to Microsoft for repair.

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Additional support

If the steps in the previous section did not resolve your issue, your console may have to be repaired. For more information about how to start the online repair process, please visit one of the following Web sites:

U.S. customers - Online console repair
http://support.xbox.com/support/en/us/nxe/LiveIDSignIn.aspx?redirectUrl=http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?step=repair (http://support.xbox.com/support/en/us/nxe/LiveIDSignIn.aspx? redirectUrl=http://support.xbox.com/support/en/us/nxe/registerdevice.aspx? step=repair)

Outside the United States - Online console repair
http://www.xbox.com/support/ (http://www.xbox.com/support/)

Note Online console repair service is currently not available in all countries and regions.

For more information about how to contact Xbox Customer Support directly, please visit the following Microsoft Web site:

http://www.xbox.com/support/contact (http://www.xbox.com/support/contact)

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References/links

If you receive one of the specific error codes that are included in the following list, click the relevant article number to view that article in the Microsoft Knowledge Base:

927746 (http://support.microsoft.com/kb/927746/ ) One of the lights on the Ring of Light on the front of your Xbox 360 console flashes red and you receive the error code and message: "E66. System Error. Contact Xbox Customer Support"

917874 (http://support.microsoft.com/kb/917874/ ) One of the lights on the Ring of Light on the front of your Xbox 360 console flashes red and you receive one of the following error codes and message: "E67, or E68, or E69. System Error. Contact Xbox Customer Support"

927747 (http://support.microsoft.com/kb/927747/ ) One of the lights on the Ring of Light on the front of your Xbox 360 console flashes red and you receive the error code and message: "E71. System Error. Contact Xbox Customer Support

941377 (http://support.microsoft.com/kb/941377/ ) E74 error appears when you use your Xbox 360 console

If one red light flashes, and if you do not receive an error message on the screen, this may indicate a different problem. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

907535 (http://support.microsoft.com/kb/907535/ ) One of the lights on the Ring of Light on the front of your Xbox 360 console flashes red and you do not receive an error code or error message

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APPLIES TO

Microsoft XBox 360 Video Game System
Microsoft Xbox

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