You may receive an "Access is denied" error when you try to add printers to a Windows Server 2003 cluster

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SYMPTOMS

When you try to use the Add Printer Wizard to add new printers to a virtual server that is part of a Microsoft Windows Server 2003 cluster, you may receive the following error message:

Access is denied

Therefore, you cannot add printers to the Windows Server 2003 cluster.

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CAUSE

This problem may occur if the printer drivers have the read-only (RO) bit set. For example, the problem occurs if the printer drivers are on a CD-ROM disc.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 (http://support.microsoft.com/kb/889100/ ) How to obtain the latest service pack for Windows Server 2003

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must be running Windows Server 2003 Service Pack 1 (SP1) to install this hotfix.

Note x64-based versions of Windows Server 2003 do not require Service Pack 1 to install this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, x86-based versions


   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   10-Sep-2005  02:40  5.2.3790.407      312,320  Localspl.dll     
   10-Sep-2005  02:40  5.2.3790.407       81,920  Spoolss.dll      
   10-Sep-2005  02:48  5.2.3790.2527     348,160  Localspl.dll

Windows Server 2003, x64-based versions


   Date         Time   Version            Size    File name    Platform
   --------------------------------------------------------------------   
   10-Sep-2005  03:45  5.2.3790.2527     749,568  Localspl.dll     x64

Windows Server 2003, Itanium-based versions


   Date         Time   Version            Size    File name    Platform
   --------------------------------------------------------------------
   10-Sep-2005  03:45  5.2.3790.407      860,672  Localspl.dll     IA-64
   10-Sep-2005  03:45  5.2.3790.407      235,008  Spoolss.dll      IA-64
   10-Sep-2005  03:45  5.2.3790.2527     968,192  Localspl.dll     IA-64

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

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MORE INFORMATION

Technical support for x64-based versions of Microsoft Windows

Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx (http://www.microsoft.com/windowsxp/64bit/default.mspx)

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/editions.mspx (http://www.microsoft.com/windowsserver2003/64bit/x64/editions.mspx)

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

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