When using your Xbox 360 console, your console turns off unexpectedly

Your Xbox 360 console unexpectedly turns off.

This might happen in the following situations:

• The Auto-Off setting is enabled, and the console has been inactive for six hours.
• The console is too hot.
• There is a problem with the power supply.

Solution 1: Make sure the Auto-Off setting is disabled

1. Start the Xbox 360 console without a disc in the disc tray.
2. Go to the Settings hub, and then select System.
3. Select Console Settings, and then select Startup and Shutdown.
   
   
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4. Highlight Auto-Off, and then do one of the following:
   • If the Auto-Off setting is Auto-Off Disabled: Go to step 5.
   • If the Auto-Off setting is Auto-Off Enabled:
     1. Select Auto-Off, and then select Disable.
     2. Go to step 5.
5. Turn off the console. Wait about 10 minutes.
6. Turn on the console.

If the problem still occurs, note how long the console was on before it shut down, and then do one of the following:

Original Xbox 360 console

• If two lights are flashing around the power button, go to solution 2.
• If the console just turns off and no indicator light is on around the power button, go to solution 3.

Xbox 360 S console

• If the power button is flashing red, see:
  2122791  (http://support.microsoft.com/kb/2122791/ ) Flashing red light on the Xbox 360 S console power button
• If the console just turns off and no indicator light is on the power button, go to solution 3.

Solution 2: Let the console cool down

Note If you have an Xbox 360 S console, first wait for the red light to stop flashing.

1. Turn off the console.
2. Wait at least one hour.
3. Turn on the console.

Important Make sure your console is in a cool, well-ventilated place. Remove any objects on, under, or right next to the console.

If the problem still occurs, see the Request a repair section to have your console repaired at our service center.

Solution 3: Check the power supply light

1. Check the light on the console's power supply.
   
   
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2. Do one of the following:
   • If the light is green, and the problem still occurs, see the Request a repair section to have your console repaired at our service center.
   • If the light is red, see:
     906101  (http://support.microsoft.com/kb/906101/ )  Xbox 360 power supply light is red or blinking orange
   • If the light is orange, see:
     906102  (http://support.microsoft.com/kb/906102/ ) The Xbox 360 console's power supply light is orange
   • If the light is off, see:
     906103  (http://support.microsoft.com/kb/906103/ ) Xbox 360 console's power supply light is off

Request a repair

If the solutions above did not resolve the problem, your console needs to be repaired at our service center. Start the repair process (https://myservice.xbox.com/) .

Note Online console repair service is not currently available in all countries and regions.

Xbox Support

Please visit the following website for information about how to contact Xbox Support: