Your Xbox 360 console will not turn on

This article describes steps you can try if your Xbox 360 console does not turn on.

To troubleshoot this problem, try the following steps:

1. Examine the power indicator light that is located in the center of the Ring Of Light on your Xbox 360 console. If there is no power to your console, the indicator light is off and the fans are off.
   • Press the power button. The power button and the power indicator light are located in the center of the Ring of Light on the front of your Xbox 360 console. If your Xbox is functioning correctly, the power will turn on.
   • Press the eject button on your console disc drive. If your console turns on when you do this but does not start when you use the power button, there may be a problem with the power button or the console faceplate may not be attached correctly. Contact Xbox Customer Support for more help.
2. If step 1 does not resolve the problem, examine the power cord where it connects to your console and to the power outlet. Disconnect and then reconnect the power cord at each end to make sure that you firmly connect the cord.
   
   For more information about how to disconnect and reconnect the power cord, click the following article number to view the article in the Microsoft Knowledge Base:
   906205  (http://support.microsoft.com/kb/906205/ ) How to connect and disconnect your Xbox 360 power supply
3. If this does not resolve the problem, see whether the power cord is plugged in to any device other than a typical power outlet. For example, the power cord may be attached to an extension cord. If this is the case, remove this device and then plug the power supply directly into a power outlet.
4. If the problem is not a connection problem, examine the light on the Xbox 360 Power Supply.
   • A green light indicates that the power supply is functioning correctly. If the light is green, contact Xbox Customer Support for more help.
   • If the power supply light is not green, click the following article numbers to view the articles in the Microsoft Knowledge Base:
     906103  (http://support.microsoft.com/kb/906103/ ) Troubleshooting your Xbox 360 Power Supply when the light is not illuminated
     906101  (http://support.microsoft.com/kb/906101/ ) Troubleshooting your Xbox 360 Power Supply when the power supply light is red
5. If these steps do not resolve the problem, your console needs service.

Additional support

You need to submit your Xbox 360 console for repair. Our online process is set up to quickly and reliably handle issues just like this. To begin the online repair process, visit one of the following Web sites:Note Online console repair service is currently not available in all countries and regions. For more information about how to contact Xbox Customer Support directly, please visit the following Microsoft Web site: