When you try to eject a disc, your disc tray opens but the disc remains in your Xbox 360 console

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SYMPTOMS

When you try to remove a game disc or other disc from your Xbox 360 console, the tray opens, but the disc is not ejected.

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CAUSE

The disc may be stuck if the console was moved during use, or if there is something sticky on the top of the disc.

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THINGS TO TRY

If your Xbox 360 console is positioned vertically, move it so that it's horizontal.
Press the eject button on the console to open the tray. After the tray opens, press the button again to close the tray. Try to dislodge the disc by opening and closing the tray a couple of times.

Note If the tray does not open when you press the eject button, click the following article number to find out how to manually eject a disc from the tray:
906935 (http://support.microsoft.com/kb/906935/ ) How to manually eject the disc from your Xbox 360 console
If the disc is still stuck in the console, Microsoft may have to service the console.

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Additional support

If the steps in the previous section did not resolve your issue, your console may have to be repaired. For more information about how to start the online repair process, please visit one of the following Web Page links:

United States customers - Online console repair (http://support.xbox.com/support/en/us/nxe/LiveIDSignIn.aspx? redirectUrl=http://support.xbox.com/support/en/us/nxe/registerdevice.aspx? step=repair)

Outside the United States - Online console repair (http://www.xbox.com/support/)

Note: Online console repair service is currently not available in all countries and regions.

For more information about how to contact Xbox Customer Support directly, please visit the following Microsoft Web site:

http://www.xbox.com/support/contact (http://www.xbox.com/support/contact)

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APPLIES TO

Microsoft XBox 360 Video Game System
Microsoft Xbox

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