Help and Support
 

powered byLive Search

When you try to eject a disc, your disc tray opens but the disc remains in your Xbox 360 console

View products that this article applies to.
Article ID:907589
Last Review:July 23, 2008
Revision:5.0
On This Page

SYMPTOMS

When you try to remove a game disc or other disc from your Xbox 360 console, the tray opens, but the disc is not ejected.

Back to the top

CAUSE

The disc may be stuck if the console was moved during use, or if there is something sticky on the top of the disc.

Back to the top

THINGS TO TRY

1.If your Xbox 360 console is positioned vertically, move it so that it's horizontal.
2.Press the eject button on the console to open the tray. After the tray opens, press the button again to close the tray. Try to dislodge the disc by opening and closing the tray a couple of times.

Note If the tray does not open when you press the eject button, click the following article number to find out how to manually eject a disc from the tray:
906935 (http://support.microsoft.com/kb/906935/) When you attempt to eject a disc, your disc drive does not open
3.If the disc is still stuck in the console, Microsoft may have to service the console.

Back to the top

Additional support

If the steps in the previous section did not resolve your problem, your console may have to be repaired. For more information about how to start the repair process online, please visit http://www.xbox.com/support (http://www.xbox.com/support), and then click Repair your console in the upper-right part of the Web page.
Note Online console repair service is currently not available in all countries and regions.
If you want to instead contact Xbox Customer Support directly, please visit http://www.xbox.com/support/contact (http://www.xbox.com/support/contact) for information about how to do this.

Back to the top

APPLIES TO
•Microsoft XBox 360 Video Game System
•Microsoft Xbox

Back to the top

Keywords: 
kbxboxext kbxboxperipherals kbxbox360pacrimportal kbxbox360europeportal kbxbox360americasportal kbxboxconsole kbpubtypekc kbtshoot KB907589

Back to the top

Article Translations

 

Other Support Options

  • Need More Help?
    Contact a Support professional by Email, Online or Phone.
  • Customer Service
    For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.
  • Newsgroups
    Pose a question to other users. Discussion groups and Forums about specific Microsoft products, technologies, and services.