When you try to remove a game disc or other disc from your Xbox 360 console, the tray opens, but the disc is not ejected.
Back to the top
The disc may be stuck if the console was moved during use, or if there is something sticky on the top of the disc.
Back to the top
Additional support
If the steps in the previous section did not resolve your problem, your console may have to be repaired. For more information about how to start the repair process online, please visit
http://www.xbox.com/support (http://www.xbox.com/support), and then click
Repair your console in the
upper-right part of the Web page.
Note
Online console repair service is currently not available in all
countries and regions.
If you want to instead contact Xbox Customer Support directly,
please visit
http://www.xbox.com/support/contact (http://www.xbox.com/support/contact) for information about how to do
this.
Back to the top