Article ID: 907589 - Last Review: November 15, 2009 - Revision: 8.0 When you try to eject a disc, your disc tray opens but the disc remains in your Xbox 360 consoleOn This PageSYMPTOMSWhen you try to remove a game disc or other disc from your Xbox 360 console, the tray opens, but the disc is not ejected. CAUSEThe disc may be stuck if the console was moved during use, or if there is something sticky on the top of the disc. THINGS TO TRY
Additional supportIf the steps in the previous section did not resolve your issue, your console may have to be repaired. For more information about how to start the online repair process, please visit one of the following Web Page links:United States customers - Online console
repair
(http://support.xbox.com/support/en/us/nxe/LiveIDSignIn.aspx?
redirectUrl=http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?
step=repair)
Outside the United States - Online console
repair
(http://www.xbox.com/support/)
For more information about how
to contact Xbox Customer Support directly, please visit the following Microsoft Web
site:Note:
Online console repair service is currently not available in all
countries and regions. http://www.xbox.com/support/contact
(http://www.xbox.com/support/contact)
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