Event ID 7514 is logged in the Application log when you enable the custom word list feature in Intelligent Message Filter version 2 on a server that is running Exchange Server 2003 Service Pack 2

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Article ID: 907974 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. On a server that is running Microsoft Exchange Server 2003 Service Pack 2 (SP2), you create the MSExchange.UceContentFilter.xml file to enable the custom word list feature in Microsoft Exchange Intelligent Message Filter version 2. Additionally, you save the MSExchange.UceContentFilter.xml file in the Drive_letter:\Program Files\Exchsrvr\bin\MSCFV2 folder. Note that Drive_letter:\Program Files\Exchsrvr is the folder in which Exchange Server 2003 is installed. Then, you register the MSExchange.UceContentFilter.dll file. After you register the MSExchange.UceContentFilter.dll file, Intelligent Message Filter version 2 does not work. Additionally, an event that is similar to the following is logged in the Application log:

Event Type: Error
Event Source: MSExchangeTransport
Event Category: SMTP Protocol
Event ID: 7514
Date: Date
Time: Time
User: N/A
Computer: Computer_Name
Description: An error occurred while loading Microsoft Exchange Intelligent Message Filter. The error code is 0x80004005.

CAUSE

By default, the MSExchange.UceContentFilter.xml file is saved in the ANSI format.

RESOLUTION

To resolve this problem, save the MSExchange.UceContentFilter.xml file in the Unicode format.

To verify that the file is saved in the ANSI format, follow these steps:
  1. Open the MSExchange.UceContentFilter.xml file in Microsoft Internet Explorer.
  2. You will receive an error message that is similar to the following:
    The XML page cannot be displayed

    Cannot view XML input using style sheet. Please correct the error and then click the Refresh button, or try again later.
    _________________________________________________________________

    Switch from current encoding to specified encoding not supported. Error processing resource 'file:///C:/Program Files/Exchs...

    <xml version="1.0" encoding="UTF-16">
To save the MSExchange.UceContentFilter.xml file in the Unicode format, follow these steps:
  1. Open the MSExchange.UceContentFilter.xml file in Notepad.
  2. On the File menu, click Save as.
  3. In the Encoding box, click Unicode, and then click Save.
  4. Quit Notepad.
  5. To verify that the MSExchange.UceContentFilter.xml file is in the correct format, open the MSExchange.UceContentFilter.xml file in Internet Explorer. The file will open without errors.

MORE INFORMATION

Steps to reproduce the problem

  1. Start Notepad.
  2. Type the following text in the Notepad document:
    <?xml version="1.0" encoding="UTF-16"?>
    <CustomWeightEntries xmlns="http://schemas.microsoft.com/2005/CustomWeight">
    <CustomWeightEntry Type="SUBJECT" Change="MAX" Text="contoso"/> </CustomWeightEntries>
  3. On the File menu, click Save as
  4. In the File Name box, type MSExchange.UceContentFilter.xml, and then click Save. By default, ANSI encoding is displayed in the Encoding box.
  5. Quit Notepad.
  6. Copy the file to the Drive_letter:\Program Files\Exchsrvr\bin\MSCFV2 folder. Note that Drive_letter:\Program Files\Exchsrvr is the folder where Exchange is installed. If you have to, rename the existing word list file in the Drive_letter:\Program Files\Exchsrvr folder.
  7. If you have not registered the DLL, click Start, click Run, type regsvr32 Drive_letter:\Program Files\Exchsrvr\bin\MSCFV2\ MSExchange.UceContentFilter.dll, and then click OK. If you have already registered the DLL, go to step 9.
  8. In the Services snap-in, restart the Simple Mail Transfer Protocol (SMTP) service.
  9. Create a new e-mail message that contains the text contoso in the Subject box. Send the message to a user on the server that is running Exchange Server 2003 SP2.
  10. The e-mail message is delivered to the recipient. Additionally, event 7514 is logged in the Application log.
Expected result

The e-mail message is not delivered to the recipient. Additionally, no error event is logged.

REFERENCES

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003

Properties

Article ID: 907974 - Last Review: October 30, 2007 - Revision: 2.2
APPLIES TO
  • Microsoft Exchange Server 2003 Service Pack 2
Keywords: 
kbtshoot kbprb KB907974

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