After you import a Groove account from one computer to two other computers, the two new computers may show synchronization or awareness problems

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Article ID: 908060 - View products that this article applies to.
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SYMPTOMS

In Microsoft SharePoint Workspace 2010, in Microsoft Office Groove 2007, and in earlier versions of Groove, after you import a Groove account from one computer to two other computers, you may see one of the following problems: 
  • The two other computers do not synchronize workspaces, contacts, or messages with one another.
  • Some contacts see that you are online in Groove only when you are using Groove on a particular computer.
  • The computers constantly show incoming and outgoing data in quantities that increase over time.

CAUSE

When you export a Groove account to a file, that file contains information about the exporting computer and any other computers that are associated with that account on the exporting computer. When you use that file to import the account to another computer, the new computer will contact those previous computers and let them know that it is a new computer for the account. Some older versions of Groove cannot query for or detect other computers that are using the same account. Groove 2007 and Groove Virtual Office 3.x may learn about the other computer, but information for the account cannot synchronize among the computers. This behavior causes constant attempts to update the account information for all contacts.

RESOLUTION

If you want to import your Groove account to two additional computers, you must save the account again after you import the account to the second computer. Then, use the new file that includes information about the new computer to import the account to the third computer. See the "More Information" section for some scenarios that show how this problem occurs and how to resolve it.

MORE INFORMATION

Synchronization failures

The following scenarios describe how the most extreme forms of this problem occur and how to resolve them.

Scenario 1

  1. The account exists on one computer (PC1).
  2. On PC1, you export the account to a file. That file contains information about PC1.
  3. On a second computer (PC2) you import the account file. PC2 now knows about PC1.
  4. PC2 sends an update. PC1 now knows about PC2.
  5. On a third computer (PC3), you import the same account file. PC3 now knows about PC1.
  6. PC3 sends out an update. PC1 now knows about PC3 and PC2. However, but PC3 does not know about PC2. Additionally, PC2 does not know about PC3.
To resolve this problem, follow these steps:
  1. On PC3, save any information that is unique to Groove on that computer. Then, delete the account.
  2. Exit and then restart Groove two times to process all the actions that are required for that deletion.
  3. On PC1, click Preferences on the Options menu, and then click Account. Confirm that PC3 is no longer in the Computers list.
  4. On PC1, create a new account file. That file contains information about PC1 and PC2.
  5. On PC3, import the new account file. PC3 now knows about PC2 and PC1. Additionally, PC3 sends updates so that PC2 and PC1 now know about PC3.

Scenario 2

  1. The account exists on one computer (PC1).
  2. On PC1, you export the account to a file. That file contains information about PC1.
  3. On PC1, you delete the account.
  4. On a second computer (PC2), you import the account file. PC2 now knows about PC1. Notice that PC1 no longer exists.
  5. On a third computer (PC3), you import the account file. PC3 now knows about PC1. PC2 and PC3 do not know about one another. Therefore, they will not list one another in the Computers list for the account.
To resolve this problem, follow these steps:
  1. On PC3, save any information that is unique to Groove on that computer. Then, delete the account.
  2. Exit and then restart Groove two times to process all the actions that are required for that deletion.
  3. On PC2, create a new account file. That file contains information about PC2 and PC1.
  4. On PC3, import the new account file. PC3 now knows about PC2 and PC1. Additionally, PC3 sends an update so that PC2 now knows about PC3.
  5. Delete PC1 from the Computers list for the account. If you leave an unsynchronized computer that is associated with the account, you could experience other problems. To delete PC1, follow these steps:
    • To delete the computer in Groove 2007 or in Groove Virtual Office, click the Options menu, click Preferences, and then click the Account tab. The computers are listed at the bottom of the page. The computer that you are currently using is listed in bold type. Highlight the computer that you want to delete, and then click Remove Computer.

      Caution Do not delete a valid computer.
    • To delete the computer in Groove Workspace, you must wait until the PC1 listing on the My Computers tab displays a synchronization alert. This will usually take three weeks from the last time that you used Groove on that computer.

Constant data transfer

If you see the issue of constant inbound and outbound data, the steps in the previous section will resolve the problem. However, as a temporary workaround, you can also use Grooveclean to delete queued data.  For more information about how to use Grooveclean to delete temporary Groove data, click the following article number to view the article in the Microsoft Knowledge Base:
907854 How to use GrooveClean.exe to delete Groove data

Properties

Article ID: 908060 - Last Review: June 27, 2012 - Revision: 1.0
APPLIES TO
  • Groove Virtual Office 3.0 File Sharing Edition
  • Groove Virtual Office 3.0 Professional Edition
  • Groove Virtual Office 3.0 Project Edition
  • Groove Virtual Office 3.1 File Sharing Edition
  • Groove Virtual Office 3.1 Professional Edition
  • Groove Virtual Office 3.1 Project Edition
  • Groove Workspace 2.5 Preview Edition
  • Groove Workspace 2.5 Professional Edition
  • Groove Workspace 2.5 Project Edition
  • Groove Workspace 2.5 Standard Edition
  • Microsoft Office Groove 2007
  • Microsoft SharePoint Workspace 2010
Keywords: 
kbexpertiseinter kbprb KB908060

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