The ntbackup command may not prompt you to change the backup media on a Windows XP-based computer

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Article ID: 908069
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SYMPTOMS

You use scripts or batch files to run unattended backups at a command prompt on a Microsoft Windows XP-based computer. The scripts and batch files use the ntbackup command. If the backups require more than one backup media to complete, the command may not prompt you to change the media when the media becomes full.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this software update.

Hotfix replacement information

This hotfix does not replace any other software updates.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP with Service Pack 2
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File nameFile versionFile sizeDateTimePlatform
Ntbackup.exe5.1.2600.27611,199,61616-Sep-200522:00x86
Windows XP with Service Pack 1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntbackup.exe5.1.2600.17481,135,10416-Sep-200521:41x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816449 Ntbackup.exe does not prompt you to change the backup media when the media is full
839591 A scheduled backup task unexpectedly quits in Windows Server 2003 when the backup tape is full

Properties

Article ID: 908069 - Last Review: October 9, 2011 - Revision: 3.0
Keywords: 
kbautohotfix kbfix kbbug kbqfe KB908069

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