Article ID: 908128 - Last Review: October 9, 2011 - Revision: 3.0

A server does not prune printers on a Microsoft Windows Server 2003-based server cluster

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SYMPTOMS

A server that is configured for Cluster Services may not prune printers on a Microsoft Windows Server 2003-based server cluster that is configured as a printer spooler. This problem may occur if Kerberos authentication is disabled. This is the default setting.

You expect the server to stop a cluster printer spooler and prune printers whether Kerberos authentication is disabled or enabled.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 (http://support.microsoft.com/kb/889100/ ) How to obtain the latest service pack for Windows Server 2003

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

This hotfix requires Windows Server 2003 Service Pack 1.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

64-bit
File name                    Version           Date         Time   Size         
----------------------------------------------------------------------------
Spoolss.dll                  5.2.3790.2532     21-Sep-2005  03:53      167,936  

32-bit
File name                    Version           Date         Time   Size         
----------------------------------------------------------------------------
Spoolss.dll                  5.2.3790.2532     21-Sep-2005  02:26       87,040

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STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

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