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Error message when you try to create a purchase order from a requisition in Microsoft Business Portal: "Input string is not in correct format" or "Purchase Order Failure - Error in the application"
Article ID: 908171 - View products that this article applies to.
When you try to create a purchase order from a requisition in Microsoft Business Solutions - Business Portal 2.5 Feature Pack, you receive one of the following error messages.
Error message 1
Input string is not in correct format.
Error message 2
Purchase Order Failure - Error in the application - Message: StartIndex cannot be less than zero.
Parameter name: startIndex.
This problem occurs because the value that is in the Code field does not match the alphabetical prefix that is in the Next Number field of the Purchase Order Processing Setup dialog box.
Hotfix informationA supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem.
To resolve this problem immediately, contact Microsoft Business Solutions Technical Support to obtain the hotfix. You can log on to the Microsoft Business Solutions Support site and create a new support request. To do this, visit the following Microsoft Web site:
https://mbs.microsoft.com/support/newstart.aspxYou can also contact Microsoft Business Solutions Technical Support by telephone at (888) 477-7877.
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Business Solutions Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.
PrerequisitesTo install this update, you must have Microsoft Business Portal 2.5 Feature Pack for Microsoft Great Plains installed. To verify the version of Business Portal, follow these steps:
Removal informationYou cannot remove this hotfix.
Restart requirementYou must restart Internet Information Services (IIS) after you apply this hotfix.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Date Time Version Size File name ------------------------------------------------------------------------------------- 14-Sep-2005 18:09 2.7.1498.0 19,696 Microsoft.dynamics.purchaseorder.services.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Steps to reproduce the problemThe following steps refer to Fabrikam, Inc. Fabrikam is a fictitious company that is used for demonstration purposes in Microsoft Great Plains.
Article ID: 908171 - Last Review: July 26, 2011 - Revision: 4.0