When you try to play an original Xbox game on your Xbox 360 console, you receive the following error message:

Back to the top

Xbox game discs only work with Xbox consoles that are sold in the same region.

For example, if you purchase an Xbox 360 console in North America, you cannot play game discs that are sold in Europe or in Asia. An Xbox 360 console that is sold in Europe can only play game discs that are sold in Europe. And an Xbox 360 console that is sold in Asia can only play game discs that are sold in Asia.

You cannot make an Xbox 360 console from one region play discs that were produced for a different region.

Back to the top

Here are some steps that you can use to try to resolve the issue. If you cannot resolve the issue yourself, please contact Xbox Customer Support by visiting the following Microsoft Web site:

1.	Determine whether the game disc is from the same region as the region where you purchased the Xbox console. To determine the region, view the back of the game package. Look for one of the following codes: • NTSC: North America and South America (United States, Canada, Mexico, Chile, and Brazil) • NTSC-J: Asia (Hong Kong, Japan, Korea, Singapore, and Taiwan) • PAL: Europe, South Africa, India, Australia, and New Zealand
2.	If this symptom occurs with only one or two discs, search the Microsoft Knowledge Base (http://support.microsoft.com/search/?adv=1 (http://support.microsoft.com/search/?adv=1)) for the specific game title or titles. If you find a known problem, follow the instructions in that article.
3.	If this behavior occurs with only one or two discs and no known problem exists, return the disc or discs to the retail store where you made the purchase.
4.	Turn off and unplug your console, remove the Xbox Hard Disk Drive (HDD) unit and any attached memory units (MUs), and then reconnect your console. Try the disc again. If this procedure seems to resolve the problem, turn off and disconnect your console, reattach the HDD and any MUs, and then delete any saved games for the game title in question. Note If you can do this, save games to a different memory unit.
5.	If you have this problem only with original Xbox games, the original Xbox backward compatibility update may be missing from the HDD. To resolve this problem, download and burn a copy of the backward compatibility update to a disc, and then install the update to your console.

If this behavior occurs with more than two discs, the console may have to be serviced.

Back to the top

Additional support

If the steps in the previous section did not resolve your problem, your console may have to be repaired. For more information about how to start the repair process online, please visit http://www.xbox.com/support (http://www.xbox.com/support), and then click Repair your console in the upper-right part of the Web page. If you want to instead contact Xbox Customer Support directly, please visit http://www.xbox.com/support/contact (http://www.xbox.com/support/contact) for information about how to do this.

Back to the top