While attempting to play an original Xbox game on your Xbox 360 console, you receive the error message: "Original Xbox games are blocked by Family Settings"

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SYMPTOMS

When you try to play an original Xbox game on an Xbox 360 console, you receive the following error message:

Original Xbox games are blocked by Family Settings. You can change your Family Settings in the System area of the Xbox Dashboard.

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CAUSE

The Xbox 360 console Family Settings feature may be blocking original Xbox games.

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THINGS TO TRY

To resolve this issue, modify Family Settings. To do this, follow these steps:

In the System section of the Xbox Dashboard, select Family Settings, and then press the A button.
Select Xbox LIVE Controls, and then press the A button.
Type the pass code that you set for the console.
Select Original Xbox Games, and then press the A button.
Select Allowed, and then press the A button.
Select Done, and then press the A button.
Select Yes to save the change.

Note By default, original Xbox games are allowed.

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Additional support

Please visit the following Web site for information about how to contact Xbox Customer Support:

http://www.xbox.com/support/contact (http://www.xbox.com/support/contact)

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APPLIES TO

Microsoft XBox 360 Video Game System
Microsoft Xbox

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