This article describes a problem you may experience when you play an original Xbox game on your Xbox 360 console. Additionally, we've provided steps that you can use to try to resolve the problem.

Back to the top

When you try to play an original Xbox game on your Xbox 360 console, you receive the following error message:

Back to the top

This issue may occur if a runtime error prevents your Xbox 360 console from successfully loading the original Xbox game. A runtime error can occur for many reasons. Sometimes, the issue may just be that the disc is dirty, smudged, scratched, or otherwise damaged.

Back to the top

Try the following steps to resolve this issue:

1.	Verify that the game is on the approved backward compatibility list. To do this, please visit the following Xbox Web site: http://www.xbox.com/games (http://www.xbox.com/games)
2.	Examine the disc for physical defects, smudges, or scratches.
3.	Clean the disc, and then try again. • Hold the disc by the edges without touching the surface with your fingers. • Clean the disc by using a soft, clean cloth, lightly wiping from the center outwards. • Do not use solvents or chemicals to clean the disc.
4.	If you have an original Xbox console, try to play the game in the original Xbox console.

If the issue persists, contact Xbox Customer Support.

Back to the top

Additional support

If the steps in the previous section did not resolve your problem, your console may have to be repaired. For more information about how to start the repair process online, please visit http://www.xbox.com/support (http://www.xbox.com/support), and then click Repair your console in the upper-right part of the Web page. If you want to instead contact Xbox Customer Support directly, please visit http://www.xbox.com/support/contact (http://www.xbox.com/support/contact) for information about how to do this.

Back to the top