One or more site objects may be missing after you expand a site hierarchy node in a remote System Management Server 2003 Administrator Console

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Article ID: 908478 - View products that this article applies to.
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
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SYMPTOMS

Consider the following scenario:
  • You expand the site hierarchy node in a remote Microsoft Systems Management Server (SMS) 2003 Administrator Console.
  • The console site is connected to a site whose SMS Windows Management Instrumentation (WMI) provider is installed on a Microsoft Windows Server 2003-based computer.
In this scenario, the site hierarchy node may be missing for one or more site objects. This problem may also occur after you update the site hierarchy node.

CAUSE

During the initial client request to populate the site hierarchy node, the server responds with the incorrect remote procedure call (RPC) port. Therefore, the data is never received by the client, and the site hierarchy node is empty. The problem occurs when the RPC port restriction is enabled by using the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\Internet
For more information about how to configure RPC port restrictions, click the following article number to view the article in the Microsoft Knowledge Base:
154596 How to configure RPC dynamic port allocation to work with firewalls

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Installation instructions

The service pack must be installed on the server where the SMS WMI provider (Smsprov.dll) is installed. To determine which server hosts the SMS WMI provider, examine the Provider Location registry value under the following registry subkey on the SMS site server:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\Setup

WORKAROUND

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To work around this problem, follows these steps:
  1. On the remote computer that is running the SMS Administrator Console, click Start, click Run, type regedit, and then press ENTER.
  2. Locate and then right-click the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\Internet
  3. Click Delete to delete the Internet key and to remove the RPC port restrictions.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows Server 2003 Service Pack Service Pack 1.

Properties

Article ID: 908478 - Last Review: October 27, 2006 - Revision: 1.3
APPLIES TO
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Systems Management Server 2003
Keywords: 
kbsmsadmin kbsmsremote tools kbbug kbtshoot kbprb KB908478

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