Article ID: 908506
On a computer that is running Microsoft Windows 2000 with Service Pack 4 (SP4), you may be unable to print to a network printer after you install security update 896423. When you try to print to the network printer, you may receive one of the following error messages, depending on the program that you use to print your document:
When you try to open the Properties dialog box for the printer, you may receive the following error message:
Function address 0x77fcb333 caused a protection fault. (exception code 0xc0000005)
Some or all property page(s) may not be displayed.
This problem may occur if the following conditions are true:
Download informationThe following file is available for download from the Microsoft Download Center:
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Release Date: October 19, 2005
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
(http://support.microsoft.com/kb/119591/ )How to obtain Microsoft support files from online services
Important After you apply this update, restore the appropriate Help File value, and restart the spooler, the problem is resolved. However, you must reinstall the printer. When you reinstall the printer, the registry subkey updates correctly.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.