Manage credit card payment options in Xbox LIVE Account Management

This article describes how to manage credit card payment options in Xbox LIVE Account Management by using your Xbox 360 console or by visiting Xbox.com.

Xbox 360 users who use a credit card can store information for multiple cards. You can select the card that you want to use when you purchase Microsoft Points for downloadable content and when you manage subscription renewals. You can also use different credit cards for your membership and Microsoft Points bundle purchases.

Note If you want to use a new credit card as your default payment method after you add the card, you will have to manually set the card as the default.

Add or edit a credit card

To add or edit credit card payment information, use one of the following methods. In all scenarios, the edits of or additions to the credit card information is saved for future purchases.

Xbox 360 console

Xbox 360 Dashboard

1. In theMy Xbox area of the Xbox Dashboard, sign in to Xbox LIVE with the profile that you want to modify.
   
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2. Select Manage Account.
   
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3. Select Memberships.
   
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4. Select the membership that you want to update.
   
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5. Select Change Payment Options.
   
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6. Select Add Credit Card, or select an existing credit card to edit.
7. Enter the credit card information for the card that you want to add.

Xbox 360 Guide

1. Press the Xbox 360 Guide button when you are signed in to the profile you want to edit.
2. Move to the Settings area.
   
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3. Select Account Management.
4. Select Memberships.
5. Select the membership that you want to modify.
6. Select Change Payment Options.
7. Select Add Credit Card, or select the existing credit card that you want to change.
8. Enter the credit card information for the card that you want to add or change.

When you add Microsoft Points

1. When you use the Xbox 360 Marketplace to add Microsoft Points, select Change Payment Option.
2. Press the X button.
3. Select Add Credit Card, or select the existing credit card that you want to change.
4. Enter the credit card information for the credit card that you want to add or change.

At Xbox.com

1. Visit http://marketplace.xbox.com/MyAccount/MyAccount.aspx (http://marketplace.xbox.com/MyAccount/MyAccount.aspx) and sign in by using your Windows Live ID. Or, follow these steps:
   1. Visit http://www.xbox.com/ (http://www.xbox.com/) .
   2. Sign in by using your Windows Live ID.
   3. From the pull-down menu next to your gamer picture, select My Account.
2. Select Manage Payment Options.
3. Select Add a new Credit Card, or select Edit next to an existing credit card that you wish to update.
4. Follow the onscreen instructions to complete the process.

Remove a payment option from your account

Remove an unused payment option

If you have multiple payment options associated to your Microsoft Billing account and wish to remove any that are currently unused:

1. Visit http://marketplace.xbox.com/MyAccount/MyAccount.aspx (http://marketplace.xbox.com/MyAccount/MyAccount.aspx) and sign in with your Windows Live ID.
2. Select Manage Payment Options.
3. Select Remove next to an existing payment option that you wish to remove from your account.
4. Follow the onscreen instructions to complete the process.

The payment option will no longer be visible on your Xbox 360 console or on your account on Xbox.com. However, the payment option will remain visible in ‘Removed’ status on http://billing.microsoft.com (http://billing.microsoft.com) for historical reference.

Note You will be unable to remove a credit card which is currently associated to any active Microsoft subscription that is under your Microsoft Billing account. Attempting to do so will return the following error: While attempting to remove a payment option, the payment option may still be associated to one of your subscriptions. You must first apply a new payment option to your Xbox LIVE, or other Microsoft subscription before removal can be completed.

For more information about how to switch your subscription to a different payment option, click the following article number to view the article in the Microsoft Knowledge Base: After switching your subscription to a different payment option, you will be able to remove the prior card using the above steps.

To remove all credit card payment methods from your account

To remove all payment methods, you will need to contact Xbox LIVE support. Please visit the following Web site for information about how to contact Xbox Customer Support:

Additional support

Please visit the following Web site for information about how to contact Xbox Customer Support: