When you put your finger on the receiver of the Fingerprint Reader to unlock the computer, the computer is not unlocked, and you are not logged onto the computer

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Article ID: 908835 - View products that this article applies to.
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SYMPTOMS

When you put your finger on the receiver of the Microsoft Fingerprint Reader to unlock the computer, the computer is not unlocked, and you are not logged onto the computer.

CAUSE

This issue may occur when the following conditions are true:
  • You log off the computer and then switch users.
  • You let the Welcome screen of Windows XP appear, and then you let the computer go into hibernate mode.
  • You awaken the computer from hibernate mode, and then you put your finger on the receiver of the Fingerprint Reader.

RESOLUTION

To resolve this issue, update the computer that is running Microsoft Windows XP to Microsoft Windows XP Service Pack 2 (SP2).

For more information about Windows XP SP2, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

MORE INFORMATION

For more information about a similar issue, click the following article numbers to view the articles in the Microsoft Knowledge Base:
813301 Biometric logon may not work after resuming from standby or hibernate
307274 Windows stops responding during Windows XP shutdown

For more information about the Microsoft Fingerprint Reader products, visit the following Microsoft Web site:
http://www.microsoft.com/canada/hardware/mouseandkeyboard/Download.mspx

Properties

Article ID: 908835 - Last Review: September 29, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Fingerprint Reader
  • Microsoft Optical Desktop with Fingerprint Reader
  • Microsoft Wireless IntelliMouse Explorer with Fingerprint Reader
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Tablet PC Edition
  • Microsoft Windows XP Media Center Edition 2005 Update Rollup 2
Keywords: 
dftsdahomeportal kblogin kbhardware kbtshoot kbprb KB908835

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