You may be repeatedly prompted to insert the Windows XP Media Center Edition 2005 startup disk when you run the System File Checker utility with the “/scannow” switch

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Article ID: 909059 - View products that this article applies to.
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Symptoms

When you run the System File Checker utility (Sfc.exe) with the /scannow switch on a computer that is running Microsoft Windows XP Media Center Edition 2005 or Update Rollup 2 for Windows Media Center Edition 2005, you may receive the following error message:
Files that are required for Windows to run properly must be copied to the DLL Cache.

Insert your Windows XP Media Center Edition 2005 CD now
If you click Cancel, you receive the following error message:
If you click cancel, Windows might require you to insert a CD later. Are you sure you want to skip this file?
If you click Yes, you receive the following error message again:
Files that are required for Windows to run properly must be copied to the DLL Cache.

Insert your Windows XP Media Center Edition 2005 CD now
Additionally, the following event messages may be logged in the System log.

Message 1

Event ID 64021, Source WFP

The system file C:\windows\ehome\ehcircl.dll could not be copied into the DLL cache. The specific error code is 0x00000000 [The operation completed successfully.]. This file is necessary to maintain system stability.

Message 2

Event ID 64021, Source WFP

The system file C:\windows\ehome\zh-chs\ehepgdat.resources.dll could not be copied into the DLL cache. The specific error code is 0x000004c7 [The operation was canceled by the user.]. This file is necessary to maintain system stability.

Message 3

Event ID 64021, Source WFP

The system file C:\windows\ehome\ehiepg.dll could not be copied into the DLL cache. The specific error code is 0x00000000 [The operation completed successfully.]. This file is necessary to maintain system stability.

Message 4

Event ID 64021, Source WFP

The system file C:\windows\ehome\ehituner.dll could not be copied into the DLL cache. The specific error code is 0x00000000 [The operation completed successfully.]. This file is necessary to maintain system stability.

Message 5

Event ID 64021, Source WFP

The system file C:\windows\ehome\snchk.exe could not be copied into the DLL cache. The specific error code is 0x00000000 [The operation completed successfully.]. This file is necessary to maintain system stability.

Message 5

Event ID 64021, Source WFP

The system file C:\windows\microsoft.net\framework\v1.0.3705\gacutil.exe could not be copied into the DLL cache. The specific error code is 0x00000000 [The operation completed successfully.]. This file is necessary to maintain system stability.

Cause

This problem occurs because the System File Checker utility cannot locate certain Windows installation files. These Windows installation files are described in the System log event messages in the "Symptoms" section.

Note These Windows installation files are not required by Windows XP Media Center Edition 2005.

Workaround

To work around this problem, make sure that the Windows installation files are available when you run the sfc.exe /scannow command, and then click Cancel every time that you receive an error message. The System File Checker utility will successfully complete the scan operation.

Note If no Windows installation files are available, you may have to cancel the error message many times. In this scenario, you may want to cancel the whole operation. To do this, follow these steps:
  1. Drag the Windows File Protection dialog box to another location on the desktop.

    Note After you move the Windows File Protection dialog box, you will see a second Windows File Protection dialog box. This second Windows File Protection dialog box contains the following message:
    Please wait while Windows verifies that all protected Windows files are intact and in their original versions.
  2. Click Cancel in the second Windows File Protection dialog box.
  3. Click Cancel in the first Windows File Protection dialog box, and then click Yes.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

When you run the sfc.exe /scannow command, you may be prompted to provide certain Windows installation files. Because Windows XP Media Center Edition 2005 was included with your computer, the computer manufacturer may have customized the location of the Windows installation files. Therefore, the location of these Windows installation files may vary.

Media Center Technical Support

Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

For more information about the System File Checker utility, click the following article number to view the article in the Microsoft Knowledge Base:
310747 Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)

Properties

Article ID: 909059 - Last Review: March 8, 2013 - Revision: 1.0
Applies to
  • Microsoft Windows XP Media Center Edition 2005
Keywords: 
kbtshoot kberrmsg KB909059

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