Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
Error message when you install Office 2003 Service Pack 2: "The expected version of the product was not found on your system"
Article ID: 909074 - View products that this article applies to.
When you install Microsoft Office 2003 Service Pack 2 (SP2), you receive the following error message:
Additionally, you may experience the following behavior:
The expected version of the product was not found on your system.
This issue may occur if Microsoft Office 2003 Web Components version 2 or Microsoft Office 2003 Web Components version 3 is installed on the computer.
To resolve this issue, use one of the following methods as appropriate.
Method 1: Office 2003 Web Components version 3 is installed on the computerNo action is required. This version of the Office Web Components is up to date.
Method 2: Office 2003 Web Components version 2 is installed on the computerTo resolve this issue, follow these steps:
When you experience the behavior that is mentioned in the "Symptoms" section, you may receive a message at the end of the Office 2003 SP2 installation that states that Office 2003 SP2 was not successfully installed. In this case, the Office 2003 Office Web Components were not successfully installed. However, the rest of Office 2003 SP2 was successfully installed. If you installed the Office XP Office Web Components from the Office 2003 CD-ROM, Office XP Web Components Service Pack 2 (SP2) will also be successfully installed when you install Office 2003 SP2.
For more information about how to use the log files that are created when you try to update Microsoft Office 2003 to help you determine the cause of an unsuccessful Microsoft Office update, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/884290/ )How to troubleshoot an update installation by using log files in Office 2003