Event ID 1000 is logged when you configure Kerberos authentication between front-end and back-end servers that are running Exchange Server 2003

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Article ID: 909094 - View products that this article applies to.
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
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Symptoms

You configure Kerberos authentication between the front-end and back-end servers that are running Microsoft Exchange Server 2003. In this configuration, the following event is logged in the Application log on the front-end server:

Event Type: Warning
Event Source: EXPROX
Event Category: None
Event ID: 1000
Date: Date
Time: Time
User: N/A
Computer: Front-end_Server_Name
Description: Microsoft Exchange Server has detected that NTLM-based authentication is presently being used between this server and server 'Back-end_Server_Name'. NTLM is still a secure authentication mechanism and protects users' credentials. However, this indicates that there may be a configuration issue preventing the use of Kerberos authentication. If this condition persists, please verify that both this server and server 'Back-end_Server_Name' are properly configured to use Kerberos authentication. After applying any changes it may be necessary to restart Internet Information Services on both the front-end and back-end servers. As a result the authentication protocol fails back to NTLM.

This event indicates that NTLM authentication is being used instead of Kerberos authentication between the front-end and the back-end servers.

For more information about Event ID 1000, visit the Microsoft Events and Errors Message Center (EEMC) at the following Microsoft Web site:
http://www.microsoft.com/technet/support/ee/ee_advanced.aspx

Cause

This problem occurs when you use a disjointed DNS namespace. For example, in a domain that is named "country.domain.com," you use a fully-qualified domain name (FQDN) for the front-end server that resembles the following name:
Feserver.Region1.country.domain.com
In this case, a request is made for a Kerberos Ticket in the domain "Region1.country.domain.com." However, this domain does not exist.

Resolution

The resolution of this problem requires two steps:
  1. Installation of a hotfix
  2. Addition of a registry key
Information on adding the registry key is below. It can be added automatically using the Fix It button or manually by adding the key as described in the "Let me fix it myself" section.

Hotfix Information


A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must install Microsoft Exchange Server 2003 Service Pack 2 (SP2) before you apply the hotfix.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement

You do not have to restart the computer after you apply the hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Exprox.dll6.5.7651.19415,23222-Apr-200605:01x86

Fix it for me

To add the registry key automatically, click the Fix it button or link. Click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.

Note: Because this change is related to a hotfix, you must install the hotfix in addition to running the Fix this problem wizard. If you only run the Fix this problem wizard and you haven't installed the hotfix, the problem will not be resolved.
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assets fixit1
Fix this problem
Microsoft Fix it 50321
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assets fixit2

Let me fix it myself

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

After you install this hotfix, add the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeWEB\DAV

Value name: DisableRealmHint
Data type: REG_DWORD
Value data: 1
Note 0 and 1 are the only valid values. 0 is off, 1 is on.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about the naming schema for Exchange software updates, click the following article number to view the article in the Microsoft Knowledge Base:
817903 New naming schema for Exchange Server software update packages

Properties

Article ID: 909094 - Last Review: September 18, 2013 - Revision: 6.0
Applies to
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbfix kbbug kbmsifixme kbfixme KB909094

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