Article ID: 909096 - View products that this article applies to.
From a remote desktop session, you exit a Microsoft HTML application (HTA) that is published as a program on a Terminal Server. The Terminal Server is running Microsoft Windows Server 2003. After you exit the HTA program, it may appear to close. However, the Mshta.exe process that runs the HTA program does not close, although the process stops responding.
This problem occurs because the Mshtml.dll file does not receive the correct Windows message to close. This problem occurs when an HTA is run as a published program in a Terminal Services environment.
Service pack informationTo resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/889100/ )How to obtain the latest service pack for Windows Server 2003
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesNo prerequisites are required.
Restart requirementYou must restart Terminal Services on the Windows Server 2003-based computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, x86-based versions
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Windows Server 2003, Itanium-based versions
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Steps to reproduce the problemTo reproduce this problem, save the following code to a file that is named Test.hta. After you do this, use a remote desktop Terminal Services session to host the Test.hta file as a published program under the Mshta.exe process.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 909096 - Last Review: October 9, 2011 - Revision: 2.0
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