تحرير

Fingerprint Registration Wizard doesn't run after you install Fingerprint Reader and DigitalPersona Password Manager software and restart the computer

  • مقالة

This article provides a solution to an issue in which the Fingerprint Registration Wizard doesn't run after you install the Microsoft Fingerprint Reader and the Microsoft DigitalPersona Password Manager software and then restart the computer.

Applies to:   Windows Server 2012 R2
Original KB number:   909129

Symptoms

Consider the following scenario. You install the Microsoft Fingerprint Reader and the Microsoft DigitalPersona Password Manager software. Then, you restart the computer. After that, when you try to register a fingerprint with the Fingerprint Reader, the Fingerprint Registration Wizard doesn't run. Therefore, you can't register the fingerprint.

Resolution

To resolve this issue, use one of the following methods.

Method 1: Reinstall and configure the DigitalPersona Password Manager software

The first time that you log on to Windows after you install the Fingerprint Reader, the Fingerprint Registration Wizard is displayed so that you can start registering fingerprints. If the Fingerprint Registration Wizard doesn't run, verify the following things:

  • Look for DPAgnt.exe on the Processes tab in Task Manager. To view the Processes tab in Task Manager, press CTRL+ALT+DEL, click Task Manager, and then click the Processes tab.
  • Examine the Startup tab in the System Configuration Utility. DPAgnt.exe should be selected. To start the System Configuration Utility, click Start, click Run, type msconfig.exe in the Open box, and then click OK.
  • Make sure that the user who is logged on is a member of the Administrators group.

If one or more of these things aren't verified, reinstall the DigitalPersona Password Manager software. Then, restart the computer.

For information about how to install the DigitalPersona Password Manager software, see the Getting Started book that came with the Fingerprint Reader.

If reinstalling the DigitalPersona Password Manager software doesn't resolve the issue, follow these steps.

Important

This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, see How to back up and restore the registry in Windows.

  1. Click Start, click Run, type regedit in the Open box, and then click OK to start Registry Editor.

  2. Locate and then click the following registry subkey: HKEY_LOCALMACHINE\Software\Microsoft\Windows\Currentversion\Run

  3. If DPAgnt isn't present in the right pane of Registry Editor when the subkey that is mentioned in step 2 is selected, follow these steps:

    1. With the subkey that is mentioned in step 2 selected, click New on the Edit menu, and then click String Value.
    2. Type DPAgnt, and then press ENTER.
    3. Right-click DPAgnt, and then click Modify.
    4. In the Value data box, type C:\Program Files\Digitalpersona\Bin\DPAgnt.exe, and then click OK.
    5. On the File menu, click Exit to quit Registry Editor.
    6. Restart the computer.

Method 2: Manually start the Fingerprint Registration Wizard

To register a fingerprint, follow these steps:

  1. Log on to the Windows account.
  2. Click Start, point to All Programs, point to DigitalPersona Password Manager, and then click Fingerprint Registration Wizard.
  3. Follow the Fingerprint Registration Wizard instructions on the screen.
  4. When you're finished registering fingerprints, click Finish.