Article ID: 909129 - View products that this article applies to.
Consider the following scenario. You install the Microsoft Fingerprint Reader and the Microsoft DigitalPersona Password Manager software. Then, you restart the computer. After that, when you try to register a fingerprint with the Fingerprint Reader, the Fingerprint Registration Wizard does not run. Therefore, you cannot register the fingerprint.
To resolve this issue, use one of the following methods.
Method 1: Reinstall and configure the DigitalPersona Password Manager softwareThe first time that you log on to Windows after you install the Fingerprint Reader, the Fingerprint Registration Wizard is displayed so that you can start registering fingerprints. If the Fingerprint Registration Wizard does not run, verify the following things:
For information about how to install the DigitalPersona Password Manager software, see the Getting Started book that came with the Fingerprint Reader.
If reinstalling the DigitalPersona Password Manager software does not resolve the issue, follow these steps.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
Method 2: Manually start the Fingerprint Registration WizardTo register a fingerprint, follow these steps:
For more information about how to add, change, or remove a Fingerprint Logon by using the Fingerprint Logon Manager for use with the Microsoft Fingerprint Reader, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/899626/ )How to add, change, or remove a Fingerprint Logon by using the Fingerprint Logon Manager for use with the Fingerprint Reader
Article ID: 909129 - Last Review: September 29, 2011 - Revision: 3.0
Contact us for more help
Connect with Answer Desk for expert help.