After connecting a camera or portable media device, you cannot play the content on an Xbox 360 console

Article ID: 909154 - View products that this article applies to.
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Symptoms

After attaching a camera or portable media device to your Xbox 360 console, you cannot play the content or the files on the device.

If the Xbox 360 console does not recognize the attached device, the storage device might not be formatted using the FAT32 file system.

If the Xbox 360 console can see items on the storage device but cannot play or view them, the content is likely in a format that is not compatible with your Xbox 360.
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Things to Try

  • Sign in using an Xbox LIVE profile, and download any updates that you're prompted to install. Support for certain devices, such as the Zune, is installed by these updates.
  • Make sure that all videos and music that you're trying to play work correctly when you play them from the device itself.
  • If your Xbox 360 cannot see the storage device, try the following steps:
    1. Make sure that the device has been formatted using the FAT32 file system. You can check this by connecting it to a computer and viewing the device’s properties. If the format is not FAT32 (for example, XFAT or NTFS), you will need to reformat the device using FAT32. The Xbox 360 cannot format a device, so you need to format the device on a computer.
    2. The Xbox 360 might not be providing enough power to the device. If your device uses an AC power adapter, you might need to plug in the power adapter when the device is connected to your Xbox 360 console.
  • If you cannot play music or videos, try the following steps:
    1. Verify that the audio or video file is not Digital Rights Management (DRM) protected. The device may not be able to stream protected content to your Xbox 360 console.
    2. Make sure that the files are in a compatible format. For more information about supported formats, see:
      945416
      (http://support.microsoft.com/kb/945416/ )
      Frequently asked questions about video and audio playback for your Xbox 360 console
      If you are using an Apple iPod, see More Information below.
    3. If the files are compatible with your Xbox 360 console but do not play, try using a different USB port on your Xbox 360 console.
    4. Some devices do not play when connected to the console. If none of the above steps resolve your issue, try another device.
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More information

  • You can connect a portable music player to your Xbox 360 console to listen to music as you play Xbox 360 games. However, your Xbox 360 console does not support all music formats or all portable music players. You cannot play copyright-protected music from certain services, such as Apple iTunes. To play unprotected advanced audio coding (AAC) music from an Apple iPod, use your Xbox LIVE Free or Gold Membership to download a free update from Xbox LIVE. Every console that requires this update must connect to Xbox LIVE.
  • When you are using a friend's Xbox 360 console, Xbox LIVE will allow you to download the AAC codec again. But if you've already downloaded the codec to your own Xbox 360 console, the codec will not work on your friend's console. This is because the codec is only valid the first time that it is downloaded by a specific gamer profile. You may receive the following error message if you try to download the codec more than one time by using a specific profile:
    Can’t download – Optional Ipod Support
    Status Code 8007005
  • The iPod cannot stream video to your Xbox 360 console because of a proprietary video format. However, you can play some music files from an iPod.
To listen to unprotected AAC files from an iPod music player, follow these steps:
  1. Move to Game Marketplace.
  2. Select Search.
  3. Search for and select Optional Media Update.
  4. Select Confirm the Download.
  5. After your download is complete, select Continue to return to the Xbox Dashboard.

    You can now listen to unprotected AAC audio files by themselves or in playlists together with MP3 and WMA audio files from the following devices:
    • An iPod
    • A portable audio player
    • The Xbox 360 Hard Drive
    • A USB flash-memory device
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Xbox Support

Go to the Contact Us
(http://support.xbox.com/contact-us)
page for information about how to contact Xbox Support.
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References

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
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Properties

Article ID: 909154 - Last Review: October 31, 2012 - Revision: 16.0
Applies to
  • Xbox
Keywords: 
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