The DNS service does not load all its zones on a DNS server that is running Windows Server 2003

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Article ID: 909249 - View products that this article applies to.
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SYMPTOMS

When a domain controller that is running Microsoft Windows Server 2003 is restarted, the Domain Name System (DNS) service does not load all the DNS zones. Other symptoms may include the following:
  • Client computers that are connected to the server may experience logon times that are longer than 20 minutes.
  • Network resources may be unavailable to client computers and servers that are connected to the domain controllers.
  • The Lightweight Directory Access Protocol (LDAP) times out.
Additionally, the following error message is logged in the System event log:
Event Type: Error
Event Source: DNS
Event Category: None
Event ID: 4015
Date: 12/29/2005
Time: 5:12:23 AM
User: N/A
Computer: ComputerName
Description: The DNS server has encountered a critical error from the Active Directory. Check that the Active Directory is functioning properly. The extended error debug information (which may be empty) is "". The event data contains the error. Data: 0000: 00000051

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must be running Windows Server 2003 to install this hotfix.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 R2, 64-bit x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Dns.exe5.2.3790.2695758,78403-May-200603:42x64SP1QFE
W03a2409.dll5.2.3790.269526,11203-May-200603:42x64SP1QFE
Wdns.exe5.2.3790.2695442,88003-May-200603:42x86WOW
W03a2409.dll5.2.3790.269525,60003-May-200603:42x86WOW
Windows Server 2003, 64-bit Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform Service branch
Dns.exe5.2.3790.5271,026,56003-May-200603:39IA-64RTMQFE
Ws03res.dll5.2.3790.52767,07203-May-200603:39IA-64RTMQFE
Wdns.exe5.2.3790.527423,93603-May-200603:39X86WOW
Wws03res.dll5.2.3790.52767,58403-May-200603:39X86WOW
Dns.exe5.2.3790.26951,125,88803-May-200603:42IA-64SP1QFE
W03a2409.dll5.2.3790.269524,57603-May-200603:42IA-64SP1QFE
Wdns.exe5.2.3790.2695442,88003-May-200603:42X86WOW
Ww03a2409.dll5.2.3790.269525,60003-May-200603:42X86WOW
Windows Server 2003, 32-bit x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform Service branch
Dns.exe5.2.3790.527423,93603-May-200600:40x86RTMQFE
Ws03res.dll 5.2.3790.52767,58403-May-200600:26x86RTMQFE
Dns.exe5.2.3790.2695 442,88003-May-200601:19x86SP1QFE
W03a2409.dll5.2.3790.2695 25,60003-May-200601:11x86SP1QFE

WORKAROUND

To work around this issue, restart the domain controller.

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows Server 2003 Service Pack 2.

Properties

Article ID: 909249 - Last Review: October 11, 2007 - Revision: 3.6
APPLIES TO
  • Microsoft Windows Server 2003 Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, 64-Bit Datacenter Edition
Keywords: 
kbautohotfix kbwinserv2003sp2fix kbhotfixserver kbserver kbqfe kbfix KB909249

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