Article ID: 909457 - View products that this article applies to.
When you try to send or receive e-mail in Microsoft Entourage for Mac, you may receive one of the following error messages:
Microsoft Entourage 2008
Microsoft Entourage 2004
Entourage cannot find the server. Verify the server information is entered correctly in the Account Settings, and that your DNS settings in the Network pane of System Preferences are correct.
Account Name: <Account_Name>
Error code: - 3176
Microsoft Entourage X
Error: This Server can't be found. Make sure that the mail server information is entered in the account manager and that your DNS Settings in the Network Control Panel are correct.
Explanation: The mail could not be sent.
Account Name: <Account_Name>.
Error: Mail could not be sent using the account <Account_Name>.
Explanation: The Specified Server Could Not Be Found
You might experience this error if one of the following conditions is true:
To resolve the error, verify that the account settings for the POP3 server and for the SMTP server are correct. Follow these steps:
Check your Internet connectionStart a web browser, such as Safari, and visit a website, such as http://www.msn.com
(http://www.bing.com/). If the website opens, again try to send or receive email. If the website does not open, contact your Internet service provider (ISP).
Make sure that you have a connection to the Internet. To do this, follow these steps:
If you can visit websites, your account settings or the network preferences are not set correctly. To check your account settings, follow the steps in the next section. If the settings are correct, you may have to contact your Internet service provider.
Adjust the account settingsNote If you can receive but not send, the Entourage SMTP settings are incorrect.
To adjust the account settings, follow these steps:
(http://support.microsoft.com/kb/980617/ )Set up a Outlook.com, Gmail, AOL, or other email account in Entourage for Mac
Article ID: 909457 - Last Review: September 12, 2013 - Revision: 12.0
Contact us for more help