Article ID: 909526 - View products that this article applies to.
When you try to synchronize Microsoft Entourage 2004 for Mac with a Palm handheld device, the synchronization process does not work.
This issue may occur if you do not have Microsoft Handheld Synchronization installed on the Palm handheld device.
To resolve this issue, install Microsoft Handheld Synchronization.
Note Before you can install Microsoft Handheld Synchronization, Palm Desktop 4.0 or a later version of Palm Desktop must be installed on the Palm handheld device.
For more information about Palm Desktop 4.0, visit the following Palm Web page:
http://www.palm.comTo install Microsoft Handheld Synchronization, follow these steps:
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
871020The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
(http://support.microsoft.com/kb/871020/ )The Handheld Synchronization for Entourage X Readme.txt file
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Contact us for more help
Connect with Answer Desk for expert help.