You cannot synchronize Entourage 2004 for Mac with a Palm handheld device

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Article ID: 909526 - View products that this article applies to.
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SYMPTOMS

When you try to synchronize Microsoft Entourage 2004 for Mac with a Palm handheld device, the synchronization process does not work.

CAUSE

This issue may occur if you do not have Microsoft Handheld Synchronization installed on the Palm handheld device.

RESOLUTION

To resolve this issue, install Microsoft Handheld Synchronization.

Note Before you can install Microsoft Handheld Synchronization, Palm Desktop 4.0 or a later version of Palm Desktop must be installed on the Palm handheld device.

For more information about Palm Desktop 4.0, visit the following Palm Web page:
http://www.palm.com
To install Microsoft Handheld Synchronization, follow these steps:
  1. Log on to the computer by using an administrator account.
  2. Quit all Office programs. This includes quitting Office Notifications. Additionally, disable any virus-protection programs.
  3. Double-click Handheld Sync Installer in the Additional Tools folder in one of the following locations:
    • The Microsoft Office 2004 for Mac CD-ROM
    • The hard disk drive
    • The network from which you installed Office 2204 for Mac
  4. Follow the instructions that are on the screen.
After you install Microsoft Handheld Synchronization, follow these steps:
  1. Start HotSync Manager.
  2. On the HotSync menu, click Conduit Settings.
  3. In the list of conduits, double-click Entourage Conduit.
  4. Select the options that you want.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
871020 The Handheld Synchronization for Entourage X Readme.txt file
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Properties

Article ID: 909526 - Last Review: October 6, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Entourage 2004 for Mac
Keywords: 
dftsdahomeportal kbexpertisebeginner kbtshoot KB909526

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