Article ID: 909574 - View products that this article applies to.
Microsoft has confirmed that there is a problem in Microsoft Office 2004 for Mac Service Pack 2 (11.2.0) that could cause data loss. This data loss might occur when Microsoft Entourage 2004 for Mac tries to synchronize with a Microsoft Exchange Server mailbox that was moved to a different storage group on the server that is running Exchange Server. This problem only affects versions of Entourage 2004 that have been updated with Office 2004 for Mac Service Pack 2 before a mailbox move.
To resolve this problem, obtain Microsoft Office 2004 for Mac 11.2.1 Update. To obtain this update, visit the following Microsoft Mactopia Web site:
http://www.microsoft.com/mac/downloadSystem administrators typically perform mailbox moves as part of Exchange Server administration and storage management. If this update is not installed, folders might appear to be duplicated. Additionally, messages, events, and contacts might be deleted the first time that Entourage 2004 tries to synchronize with the moved mailbox.
If you notice that your mailbox contains duplicate folders or is missing messages, events, or contacts, your mailbox might be affected. Stop using Entourage 2004 immediately. Then, follow the steps in the "Workaround" section to correctly address this problem. Contact the system administrator if you need any assistance.
If the Exchange Server mailbox has not been moved, install Office 2004 for Mac 11.2.1 Update from the Web site that is mentioned earlier in this section. No additional action is required.
If the Exchange Server mailbox has been moved, or if you have experienced folder duplication and data loss, follow these steps: