When you generate a Mailbox Manager report in Exchange Server 2003 Service Pack 2, the report displays incorrect mailbox size information and "null"

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Article ID: 910035 - View products that this article applies to.
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SYMPTOMS

When you generate an Exchange Mailbox Manager report from a computer that is running Microsoft Exchange Server 2003 Service Pack 2 (SP2), the report displays incorrect information. Both of the following symptoms occur:
  • The Mailbox Manager report displays incorrect information about the size of data in the mailbox.
  • The Mailbox Manager report incorrectly displays "null" instead of the correct number of kilobytes (KB) or megabytes (MB).
For example, Exchange Server 2003 SP2 generates a Mailbox Manager report that is similar to the following:
Started Processing mailboxes at <date> <time>

----------
Cleaning Mailbox Administrator@example.com
Recipient Policy: Mbox Manager
Folder / Contents: 0 Items (0.00 KB)
Folder / Contents: 0 Items (0.00 KB)
Folder / Done: 0 Items Processed, 0 Items Would Be Moved or Deleted (0 (null))
Folder /Inbox Contents: 11 Items (61.00 KB)
Folder /Inbox Contents: 11 Items (61.00 KB)
Folder /Inbox Done: 0 Items Processed, 7 Items Would Be Moved or Deleted (42 (null))
Folder /Outbox Contents: 0 Items (0.00 KB)
Folder /Outbox Contents: 0 Items (0.00 KB)
Folder /Outbox Done: 0 Items Processed, 0 Items Would Be Moved or Deleted (0 (null))
Folder /Sent Items Contents: 5 Items (17.00 KB)
Folder /Sent Items Contents: 5 Items (17.00 KB)
Folder /Sent Items Done: 0 Items Processed, 5 Items Would Be Moved or Deleted (17 (null))
Mailbox Administrator@example.com Contents (before processing): 16 Items (77.00 KB)
Mailbox Administrator@example.com Done: 4 Folders Processed, 12 Items Would Be Moved Or Deleted (58 (null))

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
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File nameFile versionFile sizeDateTimePlatformSP requirement
Mad.exe6.5.7650.88,920,06403-Dec-200509:47x86SP2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
817903 New naming schema for Exchange Server software update packages

Properties

Article ID: 910035 - Last Review: October 9, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Exchange Server 2003 Service Pack 2, when used with:
    • Microsoft Exchange Server 2003 Standard Edition
    • Microsoft Exchange Server 2003 Enterprise Edition
Keywords: 
kbautohotfix kbqfe kbHotfixServer kbfix kbbug kbexchange2003presp2fix KB910035

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