You cannot log on to your computer by using the Fingerprint Reader if the screensaver is password protected

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Article ID: 910217 - View products that this article applies to.
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SYMPTOMS

You cannot log on to your computer by using the Microsoft Fingerprint Reader if the screensaver is password protected.

CAUSE

This issue occurs if the computer has only one user account.

RESOLUTION

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

To resolve this issue, create another user account. To do this, follow these steps:
  1. Click Start, click Run, type nusrmgr.cpl in the Open box, and then click OK.
  2. Under Pick a task, click Create a new account.
  3. In the Type a name for the new account box, type the name for the new account, and then click Next.
  4. Under Pick an account type, click the account type that you want, and then click Create Account.

Properties

Article ID: 910217 - Last Review: September 29, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Optical Desktop with Fingerprint Reader
  • Microsoft Fingerprint Reader
Keywords: 
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