Requestors that are coded as single-apartment COM applications will not work with the Volume Shadow Copy Service most of the time on a Windows Server 2003-based computer

Requestors that are coded as single-apartment Component Object Model (COM) applications will not work with the Volume Shadow Copy Service (VSS) most of the time on a Windows Server 2003-based computer. Whether these applications will work with VSS depends on the call sequence that the requestors use. However, the requestors will never work in the Windows on Windows 64 (WOW64) environment. Additionally, the following event may be logged in the System event log:

Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 12289
Description:
Volume Shadow Copy Service error: Unexpected error
GetInterfaceFromGlobal({da9f41d4-1a5d-41d0-a614-6dfd78df5d05}, 256). hr =
0x80070057.

For more information, see Help and Support Center at
http://support.microsoft.com.
Data: 0000: 49 4e 43 54 59 50 45 48 INCTYPEH
0008: 39 37 35 00 00 00 00 00 975.....
0010: 49 4e 43 54 59 50 45 48 INCTYPEH
0018: 39 36 30 00 00 00 00 00 960.....

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft Windows Server 2003, Itanium-based versions

Microsoft Windows Server 2003, x86-based versions

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.