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Windows Update or Microsoft Update repeatedly offers the same update

  • Article

This article describes how to troubleshoot a problem where you are repeatedly offered the same update in Windows Update or Microsoft Update.

Applies to:   Windows 10 - all editions, Windows 7 Service Pack 1
Original KB number:   910339

Cause

This may happen if the update isn't installed correctly the first time, or if your Windows Update settings can't detect the update.

Resolution

If you keep seeing the same update being offered for installation, try to install the update later.

You may also want to check your update history to see whether there are any error messages. Then, you can search for any errors that you find by going to the Microsoft Support.

To check your update history, follow these steps.

  • For Windows 8

    1. Swipe in from the right side to view the charms, tap or click Search, and then type View Update History.
    2. Tap or click Settings, and then select View update history.
    3. Tap or click Status to sort by status, and then look for any updates that have a status of Failed.
    4. Tap-and-hold or right-click an update that has a status of Failed, and then select View Details. The window that opens displays the error code for that update.

  • For Windows 7, Windows Vista, and Windows XP

    1. Start Windows Update. To do this, click Start, type Update in the search box, and then, in the list of results, click Windows Update.
    2. In the navigation pane, click View update history.
    3. Click Status to sort by status, and then look for any updates that have a status of Failed.
    4. Right-click an update that has a status of Failed, and then select View Details. The window that opens displays the error code for that update. If this problem persists, post this issue to the Microsoft Communities.

    You can also check the telephone number to contact Microsoft Support for help. Charges may apply.

Data collection

If you need assistance from Microsoft support, we recommend you collect the information by following the steps mentioned in Gather information by using TSS for deployment-related issues.