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Error message when you log off from a Terminal Services session on a Windows Server 2003 Service Pack 1-based terminal server: "Stop 0x000000AB SESSION_HAS_VALID_POOL_ON_EXIT"

Article ID: 910362 - View products that this article applies to.

SYMPTOMS

When you log off from a Terminal Services session on a Microsoft Windows Server 2003 Service Pack 1 (SP1)-based terminal server, you receive an error message that resembles the following:

Stop 0x000000AB SESSION_HAS_VALID_POOL_ON_EXIT

Note Windows Server 2003 SP1 is included in x64-based versions of Windows Server 2003.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100

(http://support.microsoft.com/kb/889100/ )

How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 1 (SP1) installed on your computer.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix includes hotfix 901150 and hotfix 907242.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, x86-based versions

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File name	File version	File size	Date	Time	Platform	SP requirement	Service branch
Gdi32.dll	5.2.3790.2654	282,112	07-Mar-2006	03:47	x86	SP1	SP1QFE
Win32k.sys	5.2.3790.2654	1,850,880	07-Mar-2006	02:45	x86	SP1	SP1QFE

Windows Server 2003, x64-based versions

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File name	File version	File size	Date	Time	Platform	SP requirement	Service branch
Gdi32.dll	5.2.3790.2654	610,304	06-Mar-2006	14:46	x64	SP1	SP1QFE
Win32k.sys	5.2.3790.2654	4,529,152	06-Mar-2006	14:46	x64	SP1	SP1QFE
Wgdi32.dll	5.2.3790.2654	285,184	06-Mar-2006	14:46	x86	SP1	WOW

Windows Server 2003, Itanium-based versions

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File name	File version	File size	Date	Time	Platform	SP requirement	Service branch
Gdi32.dll	5.2.3790.2654	907,776	06-Mar-2006	14:46	IA-64	SP1	SP1QFE
Win32k.sys	5.2.3790.2654	5,553,152	06-Mar-2006	14:46	IA-64	SP1	SP1QFE
Wgdi32.dll	5.2.3790.2654	285,184	06-Mar-2006	14:46	x86	SP1	WOW

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows Server 2003 Service Pack 2.

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MORE INFORMATION

You receive the following error message on a blue screen:

Stop 0x000000AB SESSION_HAS_VALID_POOL_ON_EXIT (parameter1, parameter2, parameter3, parameter4)

This error message indicates that a session unload occurred when a session driver still held memory.

The four parameters in the error message correspond to the following descriptions.

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Parameter	Description
1	The session ID
2	The number of paged pool bytes that are leaking
3	The number of nonpaged pool bytes that are leaking
4	The total number of paged and nonpaged allocations that are leaking

Note The number of nonpaged allocations are in the upper half of this word. The number of paged allocations are in the bottom half of this word.

Technical support for x64-based versions of Microsoft Windows

Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

(http://www.microsoft.com/windowsxp/64bit/default.mspx)

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/editions.mspx

(http://www.microsoft.com/windowsserver2003/64bit/x64/editions.mspx)

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684

(http://support.microsoft.com/kb/824684/ )

Description of the standard terminology that is used to describe Microsoft software updates

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REFERENCES

Other problems may cause similar symptoms. For more information about the "Stop 0x000000AB" error message, click the following article numbers to view the articles in the Microsoft Knowledge Base:

918673

(http://support.microsoft.com/kb/918673/ )

You receive a "Stop 0x000000ab" error message when a Terminal Services client computer logs off from a Terminal Services session on a Windows Server 2003 Service Pack 1-based Terminal Services computer

923035

(http://support.microsoft.com/kb/923035/ )

Stop error message when a Terminal Services client logs off from a session on a server that is running Windows Server 2003 with Service Pack 1: "Stop 0x000000AB (SESSION_HAS_VALID_POOL_ON_EXIT)"

924806

(http://support.microsoft.com/kb/924806/ )

Stop error message when a client logs off a Terminal Services session on a server that is running Windows Server 2003 with Service Pack 1: "Stop 0x000000AB (SESSION_HAS_VALID_POOL_ON_EXIT)"

925919

(http://support.microsoft.com/kb/925919/ )

Stop error message when a client computer logs off from a Terminal Services session on a server that is running Windows Server 2003 with Service Pack 1 or with Service Pack 2: "Stop 0x000000AB (SESSION_HAS_VALID_POOL_ON_EXIT)"

928942

(http://support.microsoft.com/kb/928942/ )

Error message when you log off a Terminal Services session on Windows Server 2003 Terminal Server with Service Pack 1 or with Service Pack 2: "Stop 0x000000AB"

931282

(http://support.microsoft.com/kb/931282/ )

939442

(http://support.microsoft.com/kb/939442/ )

Stop error message when a client logs off from a Terminal Services session on a Windows Server 2003-based terminal server: "Stop 0x000000ab"

944916

(http://support.microsoft.com/kb/944916/ )

Stop error message when a client logs off from a Terminal Services session on a server that is running Windows Server 2003 with Service Pack 1 or Windows Server 2003 with Service Pack 2: "Stop 0x000000AB (SESSION_HAS_VALID_POOL_ON_EXIT)"

946068

(http://support.microsoft.com/kb/946068/ )

Stop error message on a terminal server that is running Windows Server 2003 Service Pack 1 or Windows Server 2003 Service Pack 2: "Stop 0x000000AB (SESSION_HAS_VALID_POOL_ON_EXIT)"

951749

(http://support.microsoft.com/kb/951749/ )

Stop error message on a terminal server that is running Windows Server 2003 Service Pack 1 or Windows Server 2003 SP2: "Stop 0x000000AB (SESSION_HAS_VALID_POOL_ON_EXIT)"

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