The text of the "Shut Down Windows" dialog box and the "Windows Security" dialog box does not appear in the language that you have set in the Multilingual User Interface Pack in Microsoft Windows XP Professional with Service Pack 2

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Article ID: 910366
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SYMPTOMS

Consider the following scenario. You have a computer that is running Microsoft Windows XP Professional with Service Pack 2 (SP2). You have the Multilingual User Interface Pack (MUI) installed on the computer. You press CTRL+ALT+DELETE to open the Windows Security dialog box, and then you click Shut Down. In this scenario, the text of the Shut Down Windows dialog box does not appear in the language that you have set in the MUI. If you close the Shut Down Windows dialog box and the Windows Security dialog box, and then you reopen the Windows Security dialog box, the text in this dialog box also does not appear in the language that you have set in the MUI. The text does not appear in the correct language until you log off and log on again.

Note If you open the Shut Down Windows dialog box by clicking Start and then clicking Shut Down, the text in the dialog box appears in the correct language.

You may notice this problem after any one of the following actions occur:
  • You turn on the Automatic Updates feature on the Microsoft Windows Update Web site.
  • You use the gpupdate /target:computer command to update Group Policy settings.
  • The computer updates the Group Policy settings in the background.

CAUSE

This problem occurs if the Ntdll.dll file, the Userenv.dll file, and the User32.dll file do not function correctly.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows XP with SP2 installed.
For more information about how to obtain Windows XP SP2, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix replaces the hotfix 903242.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Ntdll.dll5.1.2600.2791706,04809-Nov-200500:05x86SP2SP2QFE
User32.dll5.1.2600.2791577,02409-Nov-200500:05x86SP2SP2QFE
Userenv.dll5.1.2600.2791724,48009-Nov-200500:05x86SP2SP2QFE


WORKAROUND

To work around this problem, log off from the computer. Then, log on to the computer again.

MORE INFORMATION

For more information about standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 910366 - Last Review: October 9, 2011 - Revision: 3.0
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbwinxpsp2fix kbbug kbfix KB910366

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