Article ID: 910387 - View products that this article applies to.
When you connect to a wireless network by using a Microsoft Windows XP-based computer, the computer disconnects from the network after random time intervals. For example, the computer may disconnect from the network after it has been connected for several minutes, or it may disconnect from the network after it has been connected for an hour or longer.
This issue may occur if the Enable IEEE 802.1X authentication for this network check box is selected. If this check box is selected, but there is no server to authenticate against, the connection is disconnected. If you reestablish the wireless network connection, it disconnects again after a short time.
To resolve this issue, use one or more of the following methods in the order that they are provided. After you complete each method, verify that the issue is resolved. If a method does not resolve the issue, go to the next method.
Method 1: Disable IEEE 802.1X authenticationTo disable IEEE 802.1X authentication, follow these steps:
Method 2: Remove and re-create the wireless network connectionTo remove and re-create the wireless network connection, follow these steps:
Method 3: Troubleshoot USB wireless network adaptorsIf you have a universal serial bus (USB) wireless network adaptor, you may experience problems that are related to the limitations of USB. If you have multiple USB devices, the USB network adaptor may share data bandwidth, power, or both to a level that it causes you to experience the symptoms that are described in the "Symptoms" section. To resolve this issue, try the following suggestions: