You may receive a "MEM_BAD_POINTER" error message on a computer that is running Windows XP with Service Pack 2

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Article ID: 910466 - View products that this article applies to.
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Symptoms

When you run a program that uses MicroQuill SmartHeap heap management software on a computer that is running Microsoft Windows XP with Service Pack 2, you may receive an error message that is similar to the following:
MEM_BAD_POINTER

Cause

This problem occurs if the Install files for East Asian languages check box is selected in the Regional and Language Options Control Panel item.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows XP Service Pack 2 (SP2) installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usp10.dll1.420.2600.2791406,01608-Nov-200502:24x86

Workaround

To work around this problem, follow these steps:
  1. Click Start, click Run, type intl.cpl in the Open box, and then click OK.
  2. Click the Languages tab, click to clear the Install files for East Asian languages check box and the Install files for complex script and right-to-left languages check box, and then click OK two times.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Properties

Article ID: 910466 - Last Review: May 23, 2014 - Revision: 5.0
Applies to
  • Microsoft Windows XP Service Pack 2, when used with:
    • Microsoft Windows XP Home Edition
    • Microsoft Windows XP Professional
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbwinxpsp3fix kbwinxppresp3fix kbfix kbbug KB910466

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