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FIX: You may receive an error message when you set the database collation to Thai_CI_AS and you try to run a Transact-SQL update query in SQL Server 2000

View products that this article applies to.
Article ID:910895
Last Review:November 2, 2007
Revision:1.3
Bug #: 474725 (SQL Server 8.0)
Microsoft distributes Microsoft SQL Server 2000 fixes as one downloadable file. Because the fixes are cumulative, each new release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2000 fix release.
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This article describes the following about this hotfix release:
•The issues that are fixed by this hotfix package
•The prerequisites for installing the hotfix package
•Information about whether you must restart the computer after you install the hotfix package
•Information about whether the hotfix package is replaced by any other hotfix package
•Information about whether you must make any registry changes
•The files that are contained in the hotfix package

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SYMPTOMS

When you try to run a Transact-SQL update query in Microsoft SQL Server 2000, you may receive the following error message:
Server: Message 644, Severity 21, State 5, Line 1 Could not find the index entry for RID '163ca00000010000' in index page (1:358), index ID 2, database 'DatabaseName'. Connection Broken.
You experience this problem when all the following conditions are true:
•You set the database collation to Thai_CI_AS.
•You create a clustered index on a column, and the column is the int data type.
•You create a non-clustered index on a column, and the column is the varchar data type.
Note You do not receive a corruption message when you run the DBCC CHECKDB command.

For a list of all publicly released SQL Server 2000 Post-Service Pack hotfixes, see the following article in the Microsoft Knowledge Base:
894905 (http://support.microsoft.com/kb/894905/) Cumulative list of the hotfixes that are available for SQL Server 2000 SP4

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CAUSE

This problem occurs because the comparison functions do not correctly compare values when you use the Thai_CI_AS collation.

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RESOLUTION

The installer does not install this hotfix correctly on x64-based systems. This installation issue occurs when the following conditions are true:
•The system uses the Advanced Micro Devices (AMD) AMD64 processor architecture or the Intel Extended Memory 64 Technology (EM64T) processor architecture.

Note This issue does not occur on systems that use the Intel Itanium processor architecture.
•The system is running a 64-bit version of the Microsoft Windows Server operating system.
•The system is running a 32-bit version of SQL Server 2000.
We have corrected this installation issue in later builds of SQL Server 2000, starting with version 8.00.2244. When a customer who is running SQL Server 2000 on an x64-based system requests this hotfix, we will provide a build that includes this hotfix and that can be installed correctly on an x64-based system. The build that we provide will be version 8.00.2244 or a later version.

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Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SQL Server 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have Microsoft SQL Server 2000 Service Pack 4 (SP4) installed to apply this hotfix.

For more information about how to obtain SQL Server 2000 Service Pack 4, click the following article number to view the article in the Microsoft Knowledge Base:
290211 (http://support.microsoft.com/kb/290211/) How to obtain the latest SQL Server 2000 service pack

Restart information

You do not have to restart the computer after you apply this hotfix.

Registry information

You do not have to change the registry after you apply this hotfix.

Hotfix file information

This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain of all the files that you must have to fully update a product to the latest build.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

SQL Server 2000 32-bit versions

File nameFile versionFile sizeDateTimePlatform
Dtsui.dll2000.80.2171.01,593,34404-Nov-200507:10x86
Impprov.dll2000.80.2171.0102,40004-Nov-200507:10x86
Mssdi98.dll8.11.50523.0239,10406-Jun-200522:46x86
Ntwdblib.dll2000.80.2171.0290,81604-Nov-200507:10x86
Odsole70.dll2000.80.2171.069,63204-Nov-200507:10x86
Pfclnt80.dll2000.80.2171.0430,08004-Nov-200507:10x86
Replprov.dll2000.80.2171.0237,56804-Nov-200507:10x86
Semexec.dll2000.80.2171.0856,06404-Nov-200507:10x86
Sqlagent.exe2000.80.2171.0323,58404-Nov-200505:27x86
Sqldiag.exe2000.80.2171.0118,78404-Nov-200506:09x86
Sqldmo.dll2000.80.2171.04,362,24004-Nov-200507:10x86
Sqlfth75.dll2000.80.2171.0102,40004-Nov-200505:33x86
Sqlservr.exe2000.80.2171.09,158,65604-Nov-200507:10x86
Sqlsort.dll2000.80.2171.0589,82404-Nov-200507:10x86
Stardds.dll2000.80.2171.0176,12804-Nov-200507:10x86
Svrnetcn.dll2000.80.2171.0110,59204-Nov-200507:10x86
Ums.dll2000.80.2171.035,32804-Nov-200507:10x86
Sqlevn70.rll2000.80.2171.045,05604-Nov-200507:10Not Applicable

SQL Server 2000 Itanium architecture version

File nameFile versionFile sizeDateTimePlatform
Impprov.dll2000.80.2171.0244,73604-Nov-200507:13IA-64
Mssdi98.dll8.11.50523.0758,78406-Jun-200522:46IA-64
Odsole70.dll2000.80.2171.0150,52804-Nov-200507:12IA-64
Pfclnt80.dll2000.80.2171.01,187,84004-Nov-200507:30IA-64
Replprov.dll2000.80.2171.0538,62404-Nov-200507:19IA-64
Sqlagent.exe2000.80.2171.01,061,37604-Nov-200507:37IA-64
Sqldiag.exe2000.80.2171.0334,33604-Nov-200507:32IA-64
Sqldmo.dll2000.80.2171.013,860,35204-Nov-200507:41IA-64
Sqlfth75.dll2000.80.2171.0246,78404-Nov-200507:15IA-64
Sqlservr.exe2000.80.2171.024,921,60004-Nov-200513:24IA-64
Sqlsort.dll2000.80.2171.0617,47204-Nov-200505:23IA-64
Svrnetcn.dll2000.80.2171.0427,52004-Nov-200507:27IA-64
Sqlevn70.rll2000.80.2171.035,32804-Nov-200513:24Not Applicable

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WORKAROUND

To work around this problem, change the varchar data type column to the nvarchar data type.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 (http://support.microsoft.com/kb/824684/) Description of the standard terminology that is used to describe Microsoft software updates

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APPLIES TO
•Microsoft SQL Server 2000 Developer Edition
•Microsoft SQL Server 2000 Enterprise Edition
•Microsoft SQL Server 2000 Personal Edition
•Microsoft SQL Server 2000 Standard Edition
•Microsoft SQL Server 2000 Enterprise Edition 64-bit

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Keywords: 
kbbug kbfix kbqfe kbpubtypekc kbhotfixserver KB910895

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