Error message when you try to log on to a NetWare NDS tree from a Windows Server 2003-based computer: "NetWare Authentication Failure"

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Article ID: 910917 - View products that this article applies to.
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SYMPTOMS

You use the Client Services for NetWare component of Microsoft Windows Server 2003 to log on to a Novell Directory Services (NDS) tree. However, the logon attempt is not successful. Instead, you receive the following error message:
NetWare Authentication Failure

You cannot be authenticated on Tree and Context due to the following reason: A connection to the server could not be made because the limit on the number of concurrent connections for this account has been reached.

Do you want to select another preferred server or context?
Note Tree represents the name of the NDS tree, and Context represents the name of the user context.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Setupapi.dll5.2.3790.26671,080,32024-Mar-200603:24x86
If you still experience this problem after you install this hotfix, you may also have to install the hotfix that is described in the following Microsoft Knowledge Base article:
912818 Availability of Windows Server 2003 Post-Service Pack 1 COM+ 1.5 Hotfix Rollup Package 8
Note This hotfix resolves a problem in which a remote procedure call service (RPCSS) token leak prevents the Client Services for NetWare component from closing connections after clients log off.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.

MORE INFORMATION

For more information about standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 910917 - Last Review: October 9, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Windows Server 2003 Service Pack 1, when used with:
    • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
    • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
Keywords: 
kbautohotfix kbwinserv2003sp2fix kbwinserv2003sp1fix kbbug kbfix kbqfe KB910917

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