Article ID: 911085 - View products that this article applies to.
When you synchronize a Microsoft Windows Mobile device with a personal computer, you receive an error message that is similar to the following:
Unable to Connect...
The problem occurs because one of the following conditions is true:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Use one of the following methods to resolve this issue:
Method 1: To resolve this issue download the latest version of ActiveSync for your device. To Download ActiveSync version 4.5 for Windows XP or earlier versions of the operating systems, visit the following Microsoft Web site: http://www.microsoft.com/windowsmobile/en-us/downloads/microsoft/activesync-download.mspx
Method 2: Turn off flight mode and reset the Sync so that it does not use mobile schedule to sync.
Visit our Windows Phone Forums
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(http://social.microsoft.com/Forums/en-us/category/windowsmobile/)for more helpful hints and ideas.
Article ID: 911085 - Last Review: September 22, 2011 - Revision: 5.0