Article ID: 911086 - Last Review: May 3, 2010 - Revision: 4.0

You cannot use a Bluetooth device that has an alphanumeric PIN code with Windows Mobile

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SYMPTOMS

You may find that your Bluetooth device does not work with your Microsoft Windows Mobile-based device.

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This problem may occur because your Bluetooth device has a PIN code that includes alphanumeric characters. However, Windows Mobile for Smartphone and PocketPC devices only allows for the PIN code to contain numeric characters.

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RESOLUTION

To resolve this problem, change the PIN code on the Bluetooth device to include only numeric characters.

Still need help?

Ask for help in the Microsoft Windows Mobile forum (http://social.microsoft.com/Forums/en-US/windowsmobile/threads)

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MORE INFORMATION

For more information about how to configure your phone, visit the following Microsoft Web site: http://www.microsoft.com/windowsmobile/en-us/help/v6-0/Configure-Your-Phone-touch.aspx (http://www.microsoft.com/windowsmobile/en-us/help/v6-0/Configure-Your-Phone-touch.aspx)
For more information about the best settings and how to manage your phones battery, visit the following Microsoft Web site: http://www.microsoft.com/windowsmobile/en-us/help/v6-0/Manage-Battery-Life-touch.aspx (http://www.microsoft.com/windowsmobile/en-us/help/v6-0/Manage-Battery-Life-touch.aspx)
For more information about staying connected, visit the following Microsoft Web site: http://www.microsoft.com/windowsmobile/en-us/help/v6-0/Staying-Connected.aspx (http://www.microsoft.com/windowsmobile/en-us/help/v6-0/Staying-Connected.aspx)
For more information and help with your Windows Mobile device, visit the Microsoft Windows Mobile forum: http://social.microsoft.com/Forums/en-US/windowsmobile/threads (http://social.microsoft.com/Forums/en-US/windowsmobile/threads)

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