DCOM programs do not work, and event ID 7031 is logged after you install Windows Server 2003 Service Pack 1 (SP1)

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Article ID: 911106 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. A Microsoft Windows Server 2003-based computer is configured as a DCOM server. You install Windows Server 2003 Service Pack 1 (SP1) on this computer. However, when you then run DCOM programs on this computer, the DCOM programs do not work. You also receive an error message that is similar to the following:
Application popup: DDE Server Window: name - Application Error: ErrorMessage.
Additionally, the following event is logged in the System log:

Source: Service Control Manager Type: Error Event ID: 7031 Description: DCOM Server Process Launcher Service Terminated Unexpectedly.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must install Windows Server 2003 Service Pack 1 (SP1) on the computer. For more information about how to obtain Windows Server 2003 Service Pack 1 (SP1), click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
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File nameFile versionFile sizeDateTimePlatformSP requirement
Ole32.dll5.2.3790.25991,247,23222-Dec-200507:50x86SP1
Rpcss.dll5.2.3790.2599421,88822-Dec-200507:50x86SP1

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows Server 2003 Service Pack 2.

Properties

Article ID: 911106 - Last Review: October 9, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Windows Server 2003 Service Pack 1, when used with:
    • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
    • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
Keywords: 
kbautohotfix kbwinserv2003sp2fix kbqfe kbHotfixServer kbwinserv2003sp1fix kbbug kbfix KB911106

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