The Rechargeable Battery Pack will not charge while connected to your Xbox 360 Play & Charge Kit

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SYMPTOMS

The Xbox 360 Rechargeable Battery Pack does not charge when you connect the Xbox 360 Play & Charge Kit to the Xbox 360 Wireless Controller.

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CAUSE

This behavior can occur for one or more of the following reasons:

The battery has reached the charge limit. See the "More Information" section.
There is a problem with the charge cable.
There is a problem with the battery.

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THINGS TO TRY

Determine the part of the recharging system that may be causing the issue.

Controller
Try using AA batteries or try a different Xbox 360 Rechargeable Battery Pack in the Xbox 360 Wireless Controller to verify that nothing is wrong with the controller. If the controller works with different batteries, the controller isn't causing the issue.

Charge cable
Try a different Xbox 360 Play and Charge cable to charge the battery. If the battery charges correctly with a different charge cable, the original charge cable is faulty.

Rechargeable battery
1. Use a cotton swab and some isopropyl alcohol to clean the four gold contacts on the Xbox 360 Rechargeable Battery Pack and on the Xbox 360 Wireless Controller.
2. Try a different Xbox 360 Rechargeable Battery Pack with the charge cable. If the second battery charges correctly, the original battery is faulty.
Replace or exchange the faulty part.

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Rechargeable batteries eventually wear out. The length of time that a rechargeable battery lasts depends on how frequently you use the battery and how frequently you charge the battery. If you use the battery frequently, the battery won't last as long as if you use the battery only occasionally.

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Additional support

Please visit the following Web site for information about how to contact Xbox Customer Support:

http://www.xbox.com/support/contact (http://www.xbox.com/support/contact)

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APPLIES TO

Microsoft XBox 360 Video Game System
Microsoft Xbox 360 Wireless Controller
Microsoft Xbox 360 Play & Charge Kit
Microsoft Xbox 360 Rechargeable Battery Pack
Microsoft Xbox

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